Party and Event Host

The Michaels Companies, Inc. is the leading arts and crafts retail chain in North America, operating over 1,300 stores across 49 states and Canada, along with a strong online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity and celebration for millions of customers. The company is known for offering a wide range of high-quality arts and crafts materials, custom framing, seasonal decor, and event services that inspire customers to create and celebrate special moments. At its core, Michaels embraces an inclusive and supportive working environment, committing to the professional growth and well-being of its team members.

In this role located at the La-Ventura, California store, the candidate will serve as an Event Coordinator and Customer Service Associate, a dynamic position responsible for planning, coordinating, and facilitating events within the store, including children’s birthday parties and various craft classes. This position is vital in providing a fun, stress-free, and engaging experience for guests of all ages, from the youngest children to the elderly. The successful candidate will be responsible for engaging customers with creativity and enthusiasm, ensuring smooth event execution, and delivering exceptional service that reflects Michaels' brand promises.

The Event Coordinator will manage multiple events simultaneously, oversee party activities such as craft project demonstrations, face painting, and party add-ons like goody bags and balloons. They will also be tasked with maintaining open communication with clients and store team members, handling event-related administrative duties including emails, phone calls, and paperwork, and adapting event plans based on customer feedback. In addition, the role requires a commitment to store cleanliness and safety standards, including preparation and clean-up before and after events.

On the customer service side, the role encompasses assisting shoppers in locating products and providing solutions, facilitating a fast and friendly checkout experience, and promoting company programs such as the Rewards program and Private Label Credit Cards. The coordinator will also help educate customers about the Voice of Customer surveys and assist with omnichannel retail processes like Buy Online Pickup in Store and Ship From Store. Operational responsibilities include participating in truck unloading, merchandise stocking, planogram compliance, store recovery, shrink and safety programs, and performing daily store cleanliness activities.

This position requires someone energetic and enthusiastic, with excellent interpersonal skills and experience working with children and children’s events. Strong communication skills, both verbal and written, along with organizational and creative problem-solving abilities, are essential. Retail and customer service experience is necessary to thrive in the role.

The position offers an hourly pay range of $16.90 to $19.70 and may be eligible for overtime compensation depending on state and local laws. Michaels provides a robust benefits package which may include 401(k) with employer match, medical, dental, and vision coverage, telemedicine, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and more. All employees also receive everyday perks such as employee discounts and access to partner discount programs.

Michaels is an Equal Opportunity Employer, committed to creating an inclusive and accessible workplace for all individuals. Reasonable accommodations are provided for applicants and employees with disabilities to ensure full participation and equitable employment opportunities. This role offers a unique opportunity to join a leading retail brand where creativity and customer experience come together, making every day inspiring for team members and customers alike.