Party & Event Host

The Michaels Companies Inc. is a leading North American specialty retailer serving the creative community by offering art and craft supplies, custom framing, floral and decor products, and seasonal merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, including a robust online presence through Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing products, further expanding its offerings to customers. Michaels is widely recognized for fostering the joy of creativity and celebration, serving a diverse customer base ranging from hobbyists to professional artists and crafters.

At Michaels, the work environment is designed to be inclusive, supportive, and growth-oriented, making it a place where employees can thrive professionally while contributing to the vibrant atmosphere of creativity. The company emphasizes its commitment to equal opportunity and full inclusion of all qualified individuals, providing reasonable accommodations for people with disabilities to ensure accessibility and participation in all aspects of employment.

This position is for an Event Coordinator located at the HSTN-VOSS, TX Michaels store. The role involves planning, coordinating, and facilitating multiple creative events, including children's birthday parties and craft classes, to provide guests with fun, stress-free, and engaging experiences. The Event Coordinator is the frontline ambassador of the Michaels brand during events, tasked with creating an inviting atmosphere that fosters creativity and customer satisfaction. The role requires a combination of creativity, organizational skills, and customer service expertise to successfully deliver memorable events.

The coordinator will be responsible for managing various aspects of event logistics, including party setup and breakdown, facilitating craft projects and activities such as face painting, and managing party add-ons like goody bags and balloons. Administrative duties such as communicating with clients and store team members, managing paperwork, and adapting event plans based on feedback are also crucial aspects of the role. A key objective is ensuring that every event meets company standards and customer expectations while maintaining adherence to safety and cleanliness protocols.

In addition to event coordination, this role encompasses a wide range of customer service responsibilities. The Event Coordinator helps customers shop by locating products, providing solutions, and offering a friendly and efficient checkout experience. They are involved in promotional efforts like educating customers about the Rewards program and credit card benefits, enrolling customers, and facilitating participation in voice-of-customer surveys. Moreover, the position includes operational duties such as truck unloads, stocking, planogram compliance, merchandise recovery, and store cleanliness to support the brand promise of excellence.

This role requires resilience and adaptability, with the ability to engage a diverse clientele aged from 4 to 94+ in a retail environment that can include some outdoor work and the use of equipment like ladders and heat presses. Effective communication, both verbal and written, strong interpersonal skills, and an energetic, enthusiastic personality are essential to successfully build relationships with customers and team members alike.

Michaels values the wellbeing of its team members, offering comprehensive benefits for both full-time and part-time employees. Benefits include medical, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. Michaels fosters a positive, inclusive culture that embraces diversity and supports professional growth.

Overall, the Event Coordinator position at Michaels represents an exciting opportunity for individuals with a passion for creativity, exceptional customer service skills, and the ability to manage multiple tasks in a dynamic retail environment. This role is instrumental in driving customer engagement and loyalty through tailored event experiences, while also supporting the operational success of the store.