Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn by Marriott Pompano Beach Central, part of MCR, the third-largest hotel owner-operator in the United States, is seeking a Part Time Weekend Night Auditor to join their team. MCR, founded in 2006, boasts a significant presence with a $5.0 billion portfolio comprising 148 premium-branded hotels across 37 states and 106 cities. With over 7,000 team members nationwide operating under major brands like Marriott and Hilton, MCR has earned recognition as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and has received prestigious awards including the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer. The Residence Inn by Marriott Pompano Beach Central focuses on delivering exceptional guest experiences through attentive service and operational excellence.Show More
The Part Time Weekend Night Auditor role involves working overnight shifts, typically 11 pm to 7 am on Fridays and Saturdays, managing front desk operations and preparing night audit work to ensure accuracy and operational efficiency. This role requires handling guest registrations, reservations, balancing daily transactions, preparing detailed reports, and conducting security measures through patrols. The Night Auditor is responsible for initiating and completing the End of Day process and ensuring that the day’s financial activities are accurately balanced, including miscellaneous revenue streams such as valet laundry and telephone postings.
In addition to critical financial tasks, this position requires delivering courteous and efficient guest service throughout the night, answering inquiries about hotel services and local attractions, maintaining the telephone switchboard, and upholding the confidentiality and security of all guest and hotel information. The role also involves assisting with breakfast setup in select hotels and ensuring a smooth check-in and check-out process. Familiarity with front desk computer systems and brand standards is essential to effectively resolve guest concerns and optimize room revenue and occupancy.
Candidates should be prepared to work a varied schedule including evenings, nights, weekends, and holidays, demonstrating the ability to operate efficiently in high-pressure environments while maintaining attention to detail and problem-solving proficiency. The position offers an opportunity to be part of a highly respected hotel management company with excellent career advancement prospects and comprehensive benefits. MCR provides a dynamic work environment where team members are valued for their contributions to guest satisfaction and operational success. This role is ideal for those seeking to develop their hotel management skills within a supportive, brand-conscious atmosphere with a focus on innovation and quality.Show Less
In addition to critical financial tasks, this position requires delivering courteous and efficient guest service throughout the night, answering inquiries about hotel services and local attractions, maintaining the telephone switchboard, and upholding the confidentiality and security of all guest and hotel information. The role also involves assisting with breakfast setup in select hotels and ensuring a smooth check-in and check-out process. Familiarity with front desk computer systems and brand standards is essential to effectively resolve guest concerns and optimize room revenue and occupancy.
Candidates should be prepared to work a varied schedule including evenings, nights, weekends, and holidays, demonstrating the ability to operate efficiently in high-pressure environments while maintaining attention to detail and problem-solving proficiency. The position offers an opportunity to be part of a highly respected hotel management company with excellent career advancement prospects and comprehensive benefits. MCR provides a dynamic work environment where team members are valued for their contributions to guest satisfaction and operational success. This role is ideal for those seeking to develop their hotel management skills within a supportive, brand-conscious atmosphere with a focus on innovation and quality.Show Less
Job Requirements
- Must have a positive attitude and willingness to learn
- must demonstrate the ability to multi-task
- must demonstrate the ability to be detail oriented
- must demonstrate the ability to problem solve to effectively deal with internal and external customers
- must have basic English verbal and written communication skills
- must work well in stressful, high-pressure situations
- must have basic math skills
- must have the ability to obtain alcohol awareness certification as required by the State
- must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- must be proficient in Windows operating systems, company approved spreadsheets and word processing
- must be able to communicate information and ideas clearly
- must have a desire to serve all guests
- must meet the legal age to serve alcoholic beverages at select properties
Job Qualifications
- Experience in a hotel or a related field
- brand knowledge and experience
- ability to multi-task
- ability to be detail oriented
- problem solving skills to effectively deal with internal and external customers
- basic English verbal and written communication skills
- basic math skills
- proficiency in Windows operating systems, company approved spreadsheets and word processing
- effective communication skills
- desire to serve all guests
- ability to obtain alcohol awareness certification as required by the State
- meet the legal age to serve alcoholic beverages at select properties
Job Duties
- Registering guests
- making reservations
- preparing daily reports
- balancing transactions
- conducting security walks
- initiate and complete the End of Day process
- complete the Night Audit checklist for computer procedures daily
- balance the day's work including miscellaneous revenue, telephone postings, valet laundry, server and desk agent's paperwork
- prepare and distribute the Daily Flash Report as needed
- transfer the master or house accounts as necessary
- run morning reports according to MCR and Brand procedures
- complete any reports as requested by management in a timely manner
- provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
- maintain proper operation of the telephone switchboard
- answer guest inquiries about hotel service, facilities, and hours of operation
- establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
- assist with breakfast setup in select hotels
- respond to guest requests in a timely and professional manner
- maintain confidentiality and security of all guests and hotel information
- document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation with follow-up to ensure guest satisfaction
- be aware of all rates, packages, and special promotions
- be familiar with all in-house groups and high demand/restricted dates
- take all necessary information when taking room reservations and follow rate quoting scenario
- be knowledgeable of the front desk computer system
- log and deliver packages, mail, and messages
- be knowledgeable of the property and amenities, along with any special events, local area attractions and things to do around the hotel
- accurately complete the check-in and checkout process
- use creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction
- restock front desk area and supplies as required or assigned by immediate supervisor
- perform other duties as assigned
Job Location
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