Part Time Veterinary Receptionist (Care Coordinator) - Paws and Claws Veterinary Hospital
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $18.91 - $19.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
PetVet Care Centers' Paws and Claws Veterinary Hospital is a well-established veterinary care provider located in Tracy, California. As part of the larger PetVet Care Centers network, which comprises more than 420 locally led hospitals and over 11,000 team members nationwide, Paws and Claws Veterinary Hospital is committed to improving the lives of animals and their owners through exceptional and compassionate care. The hospital prides itself on upholding a high standard of medical service, being AAHA accredited and staffed by Fear Free Certified professionals who utilize low-stress handling techniques. This focus on kindness and expertise is designed to make veterinary visits as comfortable and stress-free as possible for pets and their families. The mission at PetVet Care Centers is to deliver the Ultimate Care Experience every time, supporting both pets and clients with a strong Culture of Care that nurtures team members and fosters a collaborative, inclusive environment that prioritizes wellbeing and career growth.
The role of Part Time Care Coordinator at Paws and Claws Veterinary Hospital is essential in maintaining the smooth operation of the hospital and enhancing client and patient experience. This position is well-suited for individuals seeking a dynamic and rewarding career in veterinary care, particularly those who excel in customer service and administrative functions within a medical environment. Care Coordinators at PetVet serve as the primary point of contact for clients, managing a variety of responsibilities from appointment scheduling and lobby flow management to assisting with medical emergencies and retail sales. This position demands a compassionate and calm demeanor, especially in high-stress situations commonly encountered in veterinary settings. Staff in this role are integral to ensuring accurate patient records and billing data using practice management software and supporting broader hospital operations through tasks like cash drawer reconciliation and document processing. The part-time schedule includes shifts Monday through Friday, including closing hours, as well as 8-hour shifts on certain Saturdays, providing a flexible yet consistent work structure. With a competitive hourly pay rate ranging from $18.91 to $19.25, this opportunity offers an excellent balance of meaningful work, professional support, and career development potential within a nationally recognized veterinary care organization. PetVet is also a dedicated equal opportunity employer, promoting diversity and inclusivity in all its hiring and employment practices.
The role of Part Time Care Coordinator at Paws and Claws Veterinary Hospital is essential in maintaining the smooth operation of the hospital and enhancing client and patient experience. This position is well-suited for individuals seeking a dynamic and rewarding career in veterinary care, particularly those who excel in customer service and administrative functions within a medical environment. Care Coordinators at PetVet serve as the primary point of contact for clients, managing a variety of responsibilities from appointment scheduling and lobby flow management to assisting with medical emergencies and retail sales. This position demands a compassionate and calm demeanor, especially in high-stress situations commonly encountered in veterinary settings. Staff in this role are integral to ensuring accurate patient records and billing data using practice management software and supporting broader hospital operations through tasks like cash drawer reconciliation and document processing. The part-time schedule includes shifts Monday through Friday, including closing hours, as well as 8-hour shifts on certain Saturdays, providing a flexible yet consistent work structure. With a competitive hourly pay rate ranging from $18.91 to $19.25, this opportunity offers an excellent balance of meaningful work, professional support, and career development potential within a nationally recognized veterinary care organization. PetVet is also a dedicated equal opportunity employer, promoting diversity and inclusivity in all its hiring and employment practices.
Job Requirements
- at least high school diploma or equivalent
- at least 1-2 years customer service experience
- ability to work 3-6 hour shifts Monday-Friday including closing shifts
- availability for 8 hour shifts on designated Saturdays (first and third Saturdays of the month)
- willingness to work Monday, Tuesday, and Saturday
- strong communication and organizational skills
- ability to remain calm and professional in high-stress situations
- basic proficiency with computer software and data entry
Job Qualifications
- at least 1-2 years customer service experience
- willing to train in veterinary medicine role
- experience in vet med reception (preferred)
- experience with multitasking - answering phones, client check in/out (preferred)
- fear free certified (preferred)
Job Duties
- provides excellent customer service in-person, over the phone, and during high-stress situations
- manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
- handles basic medical emergencies for pets and owners, ensuring safety and well-being
- assists with medication pickups, inquiries, and provides information about services and products
- inputs and manages data in practice management software, including billing and accounts
- assists with retail sales, weighing pets, processing faxes, and maintaining records
- reconciles cash drawer and performs end-of-day duties for accurate financial transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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