Part-Time Veterinary Receptionist (Care Coordinator) - Animal Hospital of Clemmons

PetVet Care Centers' Animal Hospital of Clemmons is a trusted veterinary practice located in Clemmons, North Carolina. As part of the larger PetVet Care Centers network, which consists of more than 420 locally led hospitals nationwide and a team of over 11,000 dedicated professionals, Animal Hospital of Clemmons embodies a culture of care that prioritizes compassionate, high-quality veterinary services. The hospital is well-known in its community for delivering exceptional care to pets and fostering a positive and supportive workplace environment for its staff. PetVet Care Centers stands out for its unique blend of local autonomy combined with robust national support, enabling each hospital to thrive while maintaining strong connections to their communities. The organization's mission is to improve the lives of animals and people by providing exceptional, compassionate care at every stage of an animal's life. With more than 1700 veterinarians in its ranks, PetVet is committed to creating a workplace where team members can grow their careers, stay connected to their purpose, and make a meaningful impact in the lives of pets and their owners.

The Part-Time Veterinary Receptionist (Care Coordinator) role at Animal Hospital of Clemmons is vital to the hospital's operations and client experience. This position is responsible for a wide range of administrative and customer service tasks that support the hospital’s daily workflow and enhance client interactions. The Care Coordinator acts as a critical first point of contact for pet owners entering the hospital, managing lobby flow, scheduling appointments, and providing valuable information about medical services and products. The role demands excellent communication skills and the ability to handle stressful situations with composure, including calming distressed owners and managing basic medical emergencies relating to pets and clients. Additionally, the Care Coordinator supports billing and accounts management by inputting and updating data in practice management software, helping to ensure the financial accuracy of transactions through cash drawer reconciliation and end-of-day duties. Beyond administrative and customer service responsibilities, the position also assists with retail sales and the handling of medication inquiries and pickups.

This part-time role operates on a schedule of Monday, Wednesday, Friday, and a rotating Saturday shift, offering a consistent but flexible work-life balance for team members. Compensation is competitive, reflecting the role's importance in providing superior customer service and contributing to the high-performing culture at Animal Hospital of Clemmons. The Care Coordinator will work within a collaborative and inclusive work environment where wellbeing is prioritized, career mobility is encouraged, and team members receive both local and national support. This position is ideal for individuals with a passion for veterinary medicine and customer service, who are eager to make a difference in their community and grow professionally in a supportive setting. As with all roles at PetVet Care Centers, the Care Coordinator position supports a Culture of Care that values the wellbeing of pets, clients, and employees alike.