Part-Time Toyota Store Front Receptionist

Rochester Motor Cars is a leading automotive dealership dedicated to delivering exceptional automotive products and services to its customers. With a strong commitment to quality, customer satisfaction, and employee development, Rochester Motor Cars has established itself as an industry leader in the automotive sector. The company prides itself on maintaining a loyal customer base by consistently exceeding expectations and fostering a positive work environment for its employees. Through a philosophy centered around customer enthusiasm, employee satisfaction, financial performance, market effectiveness, and ongoing improvement, Rochester Motor Cars ensures high standards of service that benefit both its clientele and staff.

The receptionist role at Rochester Motor Cars is a vital part of the Sales Department, directly supporting the Toyota Sales Manager. This position offers competitive hourly wages ranging from $15.00 to $17.00 and is designed for individuals who excel in customer service, communication, and organizational skills. The receptionist serves as the first point of contact for Sales and Service customers, managing inquiries related to appointments, service requests, vehicle sales, and general questions. This role requires efficiently handling a high volume of incoming calls, making outbound calls when necessary, and following up with customers to confirm satisfaction and generate new sales leads. By providing an exceptional customer experience, the receptionist plays a key role in contributing to high Customer Satisfaction Index (CSI) scores.

Additionally, the receptionist acts as a liaison between customers and the sales or service departments, ensuring smooth and professional communication. They are also responsible for managing shuttle rides for customers, showcasing the company’s dedication to convenience and quality service. The position demands excellent verbal and written communication skills, strong phone and computer capabilities, and the ability to work effectively under pressure. Time management and organizational skills are equally important to maintain efficiency during busy hours. The receptionist must also align with Rochester Motor Cars' universal responsibilities, adhering to the company’s mission, vision, and values and embodying the 1-2-3-4-5 philosophy that emphasizes enthusiasm, satisfaction, performance, effectiveness, and continuous improvement.

Overall, this receptionist position is an excellent opportunity for a proactive, team-oriented individual who is driven to deliver superior customer service while supporting the sales and service functions of a reputable automotive dealership. The role offers a rewarding work environment where employees are encouraged to grow personally and professionally, set high standards of performance, and make a positive impact both within the company and the larger community.