PART-TIME SERVER - CARPENTER HOTEL

Austin, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Benefits

Medical

Dental

Vision

401K with company match

Free room nights

discounted room rates

Generous Paid Time Off

Wellbeing initiatives

Retail Discounts

Job Description

Carpenters Hall at Carpenter Hotel is an esteemed dining establishment located in the vibrant South Austin area. The hotel itself opened its doors in the fall of 2018 and has since become a notable spot nestled in an old pecan grove on the edge of Zilker Park. With 93 uniquely designed rooms each featuring their own private terrace, the hotel offers guests a serene environment that seamlessly blends with its natural surroundings. The property boasts a pool with a community deck and Q Hut pavilion, inviting guests to relax and enjoy the peaceful ambiance. Whether guests choose to start their day with a freshly brewed coffee from the all-day Coffee Bar or savor a meal on the restaurant’s patio or within its inviting dining rooms, Carpenters Hall provides an exceptional culinary experience complemented by the warmth and charm of a boutique hotel setting. The hotel’s prime location places it within walking distance of Lady Bird Lake, downtown Austin, and other popular attractions, making it a favored destination for travelers and locals alike.

The Role of Part-Time Server at Carpenters Hall is an excellent opportunity for individuals passionate about delivering outstanding guest service in a dynamic hospitality environment. As a server, you will play a vital role in ensuring each guest feels welcomed and valued by providing attentive, personalized, and professional service. The position requires excellent communication skills, the ability to resolve conflicts amicably, and a thorough understanding of the company’s policies. Serving at Carpenters Hall means more than just taking orders and delivering food and beverages; it means embodying the company’s culture and values at every interaction with guests, staff, vendors, and partners. Your tasks will include greeting guests warmly, guiding them through the menu, recommending dishes and wines, and managing orders efficiently to ensure a seamless dining experience. The role demands meticulous attention to detail, from presenting menus and taking food and beverage orders to ensuring tables are clean and properly set. Servers must also maintain clear communication with kitchen staff and management, uphold safety and cleanliness standards, and be prepared to assist with various duties beyond standard serving to meet fluctuating operational needs. Carpenters Hall fosters a culture of inclusion and growth, welcoming all applicants regardless of their background and encouraging those with diverse experiences to apply. This part-time position offers the chance to be part of a team dedicated to excellence in hospitality and guest satisfaction while enjoying the benefits of working in a well-regarded boutique hotel environment.

Job Requirements

High school diploma or general education degree (GED)
At least six months related experience in hospitality or service industry
Proficiency in speaking, reading, writing, and understanding the primary language(s) of the workplace
Ability to write routine reports and correspondence
Strong verbal communication skills to address groups of co-workers and sister property staff
Competency in computer programs including Property Management System and Point of Sale
Basic math skills including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals

Job Qualifications

High school diploma or general education degree (GED)
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write, and understand the primary language(s) of the workplace
Ability to write routine reports and correspondence
Ability to speak effectively before groups of co-workers and sister property staff
Ability to understand other computer programs (i.e. Property Management System and Point of Sale)
Ability to apply concepts of math including addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimals

Job Duties

Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
Escort customers to their tables
Present menus to patrons and answer questions about menu items, making recommendations upon request
Describe and recommend wines to customers
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Explain how various menu items are prepared, describing ingredients and cooking methods
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
Inform customers of daily specials
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
Take orders from patrons for food or beverage
Must see to each guests’ special needs (i.e. dietary, splitting dishes, paying special attention to children)
Garnish and decorate dishes in preparation for serving
Assist with running of food
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Manage order times and informs guests of any delays in service and informs management
Suggests and describes desserts or coffee at the completion of the guests’ meal
Prepare checks that itemize and total meal costs and sales taxes and collect payments from customers
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
Clean tables or counters after patrons have finished dining
Prepare tables for meals, including setting up items such as linens, silverware, and glassware
Perform food and beverage preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, preparing hot or cold drinks, chilling wine
Stock service areas with supplies such as coffee, food, tableware, and linens
Fill salt, pepper, sugar, cream, condiment, and napkin containers
Bring wine selections to tables with appropriate glasses, and pour the wines for customers
Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings