Job Overview
Compensation
Hourly
Exact $13.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Job Description
Kohl's is a leading American department store retail chain known for offering a broad range of products including clothing, footwear, bedding, furniture, jewelry, beauty products, electronics, and housewares. Founded in 1962, Kohl's has grown into one of the nation's most successful retailers, with a strong commitment to customer service, value, and community engagement. The company operates over a thousand stores across the United States and emphasizes providing a compelling shopping experience through its omnichannel approach, blending online convenience with in-store personal service and assistance.
This retail establishment focuses heavily on fostering a culture of integrity, respect, and teamwork among its employees while delivering top-tier service to customers. Kohl's prides itself on being not only a place to shop but also a community hub where customers feel welcomed and supported. The company encourages career development and advancement for its associates through comprehensive training programs, mentorship, and a friendly work environment.
The role of a Point of Sale and Customer Service Associate at Kohl's is essential in delivering excellent customer service while ensuring operational efficiency at the point of sale. This position is designed for individuals who are passionate about providing a positive customer experience, can work efficiently in a fast-paced retail environment, and are committed to upholding the company's standards of service.
As an associate, you will greet customers warmly, offer assistance with product selection, and manage point of sale transactions accurately and swiftly. Handling various methods of payment, scanning items, bagging merchandise, and supporting inventory accuracy are key components of your responsibilities. This role also includes supporting new hire training on service processes, ensuring that all team members execute point of sale procedures correctly, and maintaining adherence to Kohl's brand standards.
Additionally, you will participate in daily operations, including register and cash balancing, managing change orders, and replenishing supplies. Associates are encouraged to act with integrity and honesty to foster a collaborative and inclusive workplace. Besides direct customer interaction, you will assist in maintaining safety standards and following company policies and guidelines.
This position does not require prior retail experience, making it a great opportunity for individuals starting their career journey or looking for flexible employment. The company offers a starting pay rate of $13.50 per hour, with schedules that include days, nights, weekends, and holidays to accommodate various availability needs. Working at Kohl's provides a platform to develop valuable customer service, communication, and multitasking skills in a supportive and dynamic retail environment.
This retail establishment focuses heavily on fostering a culture of integrity, respect, and teamwork among its employees while delivering top-tier service to customers. Kohl's prides itself on being not only a place to shop but also a community hub where customers feel welcomed and supported. The company encourages career development and advancement for its associates through comprehensive training programs, mentorship, and a friendly work environment.
The role of a Point of Sale and Customer Service Associate at Kohl's is essential in delivering excellent customer service while ensuring operational efficiency at the point of sale. This position is designed for individuals who are passionate about providing a positive customer experience, can work efficiently in a fast-paced retail environment, and are committed to upholding the company's standards of service.
As an associate, you will greet customers warmly, offer assistance with product selection, and manage point of sale transactions accurately and swiftly. Handling various methods of payment, scanning items, bagging merchandise, and supporting inventory accuracy are key components of your responsibilities. This role also includes supporting new hire training on service processes, ensuring that all team members execute point of sale procedures correctly, and maintaining adherence to Kohl's brand standards.
Additionally, you will participate in daily operations, including register and cash balancing, managing change orders, and replenishing supplies. Associates are encouraged to act with integrity and honesty to foster a collaborative and inclusive workplace. Besides direct customer interaction, you will assist in maintaining safety standards and following company policies and guidelines.
This position does not require prior retail experience, making it a great opportunity for individuals starting their career journey or looking for flexible employment. The company offers a starting pay rate of $13.50 per hour, with schedules that include days, nights, weekends, and holidays to accommodate various availability needs. Working at Kohl's provides a platform to develop valuable customer service, communication, and multitasking skills in a supportive and dynamic retail environment.
Job Requirements
- Must be 16 years of age or older
- Flexible availability including days, nights, weekends, and holidays
- Ability to multitask with strong attention to detail
- Excellent customer service skills
- Verbal and written communication skills
- No retail experience required
Job Qualifications
- Excellent customer service skills
- Ability to multitask with strong attention to detail
- Verbal and written communication skills
- Interpersonal skills
- No retail experience required
- Must be 16 years of age or older
- Flexible availability including days, nights, weekends, and holidays
- Client facing retail or service industry experience preferred
Job Duties
- Engage customers by greeting them and offering assistance with products and services
- Operate a cash register, scan items, bag merchandise and properly handle different methods of payment
- Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
- Meet or exceed individual goals such as credit and loyalty programs
- Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
- Support the training process for new hires on the service team including teaching process best practices and proper point of sale procedures
- Participate in daily service processes such as register and cash balancing, change orders, and replenishing supplies
- Act with integrity, honesty and foster teamwork in an engaged and inclusive culture
- Exercise good judgment and discernment when making decisions and take appropriate partners as needed
- Demonstrate a customer service mindset, anticipate customer needs and satisfactorily resolve issues
- Accomplish multiple tasks within established timeframes
- Follow company policies, procedures, standards and guidelines
- Maintain adherence to company safety policies for the safety of all associates and customers
- Receive, understand and proactively respond to direction from supervisors, managers and other company personnel
- Other responsibilities as assigned
Job Criteria
Experience
No experience required
Job Location
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