
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $14.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24-7 teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hyatt Regency Cincinnati is a distinguished hotel located in the vibrant heart of downtown Cincinnati, Ohio. Renowned for its contemporary design, modern amenities, and unwavering commitment to exceptional guest service, this establishment stands out as a premier destination for travelers and locals alike. As part of the globally acclaimed Hyatt brand, the hotel embodies a culture of hospitality excellence and innovation, offering employees an inspiring environment to build and advance their careers in the hospitality sector. Hyatt Regency Cincinnati prides itself on creating memorable experiences for guests through personalized service, attention to detail, and a welcoming atmosphere that reflects the dynamic spirit of the city it calls home.
The role of AM Server at Hyatt Regency Cincinnati presents an exciting opportunity for individuals eager to start their day delivering outstanding service in a fast-paced and dynamic setting. This position focuses on enhancing the guest experience by providing friendly, efficient, and knowledgeable service during breakfast and brunch hours. AM Servers are essential ambassadors of the hotel’s hospitality promise, responsible for ensuring that each guest enjoys a positive and memorable dining experience from the moment they arrive.
As an AM Server, you will be expected to greet and assist guests with enthusiasm, take accurate orders, and deliver food and beverages promptly. Your role requires a thorough understanding of the menu offerings, including the ability to accommodate dietary restrictions and special requests, which is crucial in fostering guest satisfaction and loyalty. Collaboration with the culinary team is a key aspect of this position, ensuring orders are timely and meet the hotel’s high standards of quality and presentation. Additionally, maintaining a clean and organized dining environment and adhering to sanitation and safety standards are vital responsibilities that uphold the hotel’s commitment to excellence.
The AM Server role also involves proactive up-selling of menu items and promoting special events or offers, enhancing the overall guest experience while contributing to the hotel's revenue goals. Handling guest inquiries, concerns, and complaints with professionalism and a solution-oriented mindset is fundamental to this position, as it directly impacts guest perceptions and the reputation of Hyatt Regency Cincinnati.
This role is best suited for motivated, service-oriented individuals who thrive in a collaborative team environment and are passionate about hospitality. Early morning shifts and weekends are part of the work schedule, requiring flexibility and commitment. Hyatt Regency Cincinnati supports employee development and career progression, encouraging team members to grow their skills and advance within the organization. With a competitive hourly wage of $14.00 and a comprehensive benefits package offered through Davidson Hospitality Group, joining Hyatt Regency Cincinnati as an AM Server offers not only a job but a career rich with opportunities and rewarding experiences.
The role of AM Server at Hyatt Regency Cincinnati presents an exciting opportunity for individuals eager to start their day delivering outstanding service in a fast-paced and dynamic setting. This position focuses on enhancing the guest experience by providing friendly, efficient, and knowledgeable service during breakfast and brunch hours. AM Servers are essential ambassadors of the hotel’s hospitality promise, responsible for ensuring that each guest enjoys a positive and memorable dining experience from the moment they arrive.
As an AM Server, you will be expected to greet and assist guests with enthusiasm, take accurate orders, and deliver food and beverages promptly. Your role requires a thorough understanding of the menu offerings, including the ability to accommodate dietary restrictions and special requests, which is crucial in fostering guest satisfaction and loyalty. Collaboration with the culinary team is a key aspect of this position, ensuring orders are timely and meet the hotel’s high standards of quality and presentation. Additionally, maintaining a clean and organized dining environment and adhering to sanitation and safety standards are vital responsibilities that uphold the hotel’s commitment to excellence.
The AM Server role also involves proactive up-selling of menu items and promoting special events or offers, enhancing the overall guest experience while contributing to the hotel's revenue goals. Handling guest inquiries, concerns, and complaints with professionalism and a solution-oriented mindset is fundamental to this position, as it directly impacts guest perceptions and the reputation of Hyatt Regency Cincinnati.
This role is best suited for motivated, service-oriented individuals who thrive in a collaborative team environment and are passionate about hospitality. Early morning shifts and weekends are part of the work schedule, requiring flexibility and commitment. Hyatt Regency Cincinnati supports employee development and career progression, encouraging team members to grow their skills and advance within the organization. With a competitive hourly wage of $14.00 and a comprehensive benefits package offered through Davidson Hospitality Group, joining Hyatt Regency Cincinnati as an AM Server offers not only a job but a career rich with opportunities and rewarding experiences.
Job Requirements
- High school diploma or equivalent
- Previous experience in a server role in a fast-paced environment
- Strong communication skills
- Ability to multitask effectively
- Knowledge of dietary restrictions and allergens
- Attention to detail
- Positive and professional attitude
- Availability to work early morning shifts and weekends
- Basic math and cash handling ability
Job Qualifications
- Previous experience as a server in a fast-paced environment
- Strong customer service and communication skills
- Ability to multitask and prioritize in a high-pressure environment
- Knowledge of food and beverage menus, including dietary restrictions and allergens
- Exceptional attention to detail and ability to deliver accurate orders
- Positive attitude and willingness to go the extra mile for guest satisfaction
- Ability to work early morning shifts and weekends
- Basic math and cash handling skills
Job Duties
- Provide friendly and efficient service to guests during breakfast and brunch hours
- Take orders, deliver food and beverages, and anticipate guest needs
- Demonstrate a thorough knowledge of menu offerings, including dietary restrictions and special requests
- Collaborate with the culinary team to ensure timely and accurate order delivery
- Maintain a clean and organized dining area, adhering to sanitation and safety standards
- Upsell menu items and promote special promotions or events
- Handle guest inquiries, concerns, and complaints in a professional and proactive manner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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