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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
uniform provided
Job Description
Viceroy Hotels & Resorts is a distinguished leader in modern luxury hospitality, renowned for crafting immersive experiences deeply rooted in the cultural authenticity of each destination it serves. The company prides itself on blending rich experiences with cultural connections to create unforgettable guest narratives. With a portfolio that spans breathtaking locations such as Los Cabos, Santa Monica, Chicago, Riviera Maya, and Washington D.C., Viceroy Hotels offers guests more than just accommodation – it offers a journey into the unique essence of each locale. Known for its contemporary design, impeccable service standards, and commitment to excellence, Viceroy Hotels continually sets the... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Flexible and long hours sometimes required
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently or constantly to lift, carry, push, or pull objects
- Ability to stand during entire shift
- Able to maneuver throughout dining area carrying full trays of food and beverages
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Maintain regular attendance and comply with scheduling needs
- Maintain high standards of personal appearance
- Comply with hotel standards and regulations
- Ability to show initiative and maintain confidentiality
- Able to cross-train in other hotel areas
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Ability to effectively communicate verbally and in writing with all levels of employees and guests
- Ability to multitask and prioritize departmental functions
- Must be able to listen, understand, and clarify concerns raised by employees and guests
- Must be able to attend all required meetings and trainings
- Must maintain high standards of personal appearance and grooming, including wearing proper uniform and nametag
- Ability to handle problems by anticipating, preventing, identifying and solving them
- Ability to understand and apply complex information from various sources
- Willingness to cross-train in other hotel related areas
- Ability to maintain confidentiality of information
- Ability to show initiative and anticipate guest or operational needs
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Be familiar with the organization of the restaurant(s), lounges, and room service and know the function of each job position
- Have thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Pre-bus all tables removing soiled dishes after each course
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Keep all beverages at least 3/4 full (coffee, tea, soda, water, and lemonade)
- Breakdown trays of soiled dishes and linen in the dishroom according to established standards
- Answer the telephone according to standards
- Consistently upsell food, beverage and promotional items to guests
- Be familiar with fire extinguishers, locations and know how to use them
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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