Part-Time Resident Services Coordinator / Concierge

Sares Regis Group Residential is a privately held real estate development, investment, and management firm headquartered in Newport Beach, California. Established in 1993, the company has a strong focus on multifamily communities across the western United States, building a legacy of excellence in the real estate industry. With an impressive portfolio of over $7 billion in commercial and residential assets, Sares Regis Group Residential manages approximately 42,000 apartment units, showcasing its extensive reach and influence in the multifamily housing sector. The company is recognized for fostering innovative and thriving communities where residents feel valued, supported, and engaged. Committed to quality and customer satisfaction, Sares Regis Group Residential consistently seeks talented professionals to join their team and contribute to their mission of enhancing community living standards.

The current opportunity is for a Resident Services Coordinator / Concierge position at the beautiful Nineteen800 community, a 204-unit multifamily property located in Cupertino, California. This role offers a unique career opportunity for experienced customer service professionals who are passionate about providing exceptional resident experiences and contributing to a vibrant community atmosphere. The Resident Services Coordinator is a key front-facing role focused on creating a welcoming and personalized experience for both prospective and current residents, ensuring their needs and expectations are consistently met or exceeded.

Working Tuesday through Saturday from 10:30 AM to 2:30 PM, the coordinator is responsible for greeting guests, engaging residents positively, and handling concerns and complaints in a professional and timely manner. They act as the communication hub for community-related information, regularly updating residents on events and happenings through digital portals and physical postings. Beyond daily interactions, this role also involves planning and promoting resident events and activities that add value beyond the apartment home, fostering a strong sense of community and resident satisfaction. The ideal candidate will be adept at identifying opportunities for service improvement and resident engagement, playing a proactive role in enhancing the overall living experience at Nineteen800. This position offers a competitive hourly wage of $25.00 with an attractive compensation package that includes a 401(k) match, rental incentives, renewal compensations, bonuses, and rental discounts depending on location. Full-time employees working 30-40 hours per week are eligible for comprehensive benefits, including medical, dental, vision coverage, and vacation accrual, reinforcing the company’s commitment to its workforce.