Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
BMW of Murrieta is a premier automotive dealership located at 41430 Auto Mall Parkway, Murrieta, California. As part of the esteemed BMW brand, the dealership is committed to delivering exceptional customer service and luxury vehicle experiences. BMW of Murrieta operates in a competitive and dynamic automotive market and prides itself on its ability to meet and exceed the expectations of its discerning clientele. The establishment offers a wide range of BMW vehicles, from the latest models to certified pre-owned options, and backs these with comprehensive service and maintenance programs. In addition to its focus on providing a high-end shopping experience, the dealership fosters an inclusive and respectful workplace culture, emphasizing core company values such as integrity, teamwork, continuous improvement, and a passion for winning. The environment is professional yet welcoming, catering to both customers and employees with a commitment to excellence and community engagement.
The Receptionist role at BMW of Murrieta is a vital frontline position responsible for creating a positive first impression for all visitors and callers. This position requires a professional demeanor, excellent communication skills, and a strong ability to manage multiple tasks efficiently. The receptionist is tasked with answering and directing incoming phone calls courteously and professionally, greeting customers as they enter the lobby, dealership showroom, or service area, and directing them to the appropriate departments or personnel. This role is integral to maintaining high levels of customer satisfaction and ensuring smooth operational flow within the dealership.
Though this position does not carry supervisory responsibilities, it demands a proactive approach to organization, cleanliness, and safety within the work area. The receptionist is expected to participate in required training, accurately record all working hours using the company timekeeping system, and comply with all safety and company policies. Adherence to the company’s core values such as servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement is essential for success in this role. This position offers a base hourly wage of $18.50, reflecting the importance of the receptionist's contribution to the dealership’s overall customer experience and operational efficiency. The role may require working scheduled shifts that include evening hours, weekends, and some holidays, emphasizing the need for flexibility and dedication.
Overall, the receptionist position at BMW of Murrieta is an excellent opportunity for individuals who excel in customer service, enjoy working in a fast-paced and professional environment, and wish to be part of a respected automotive brand known for luxury, quality, and customer commitment. This role is crucial for supporting the dealership's mission to exceed customer expectations and foster a welcoming atmosphere for all clients and team members alike. BMW of Murrieta encourages diversity and inclusion, welcoming minority groups, women, veterans, and individuals with disabilities to apply, ensuring a rich and diverse workforce committed to excellence and integrity.
The Receptionist role at BMW of Murrieta is a vital frontline position responsible for creating a positive first impression for all visitors and callers. This position requires a professional demeanor, excellent communication skills, and a strong ability to manage multiple tasks efficiently. The receptionist is tasked with answering and directing incoming phone calls courteously and professionally, greeting customers as they enter the lobby, dealership showroom, or service area, and directing them to the appropriate departments or personnel. This role is integral to maintaining high levels of customer satisfaction and ensuring smooth operational flow within the dealership.
Though this position does not carry supervisory responsibilities, it demands a proactive approach to organization, cleanliness, and safety within the work area. The receptionist is expected to participate in required training, accurately record all working hours using the company timekeeping system, and comply with all safety and company policies. Adherence to the company’s core values such as servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement is essential for success in this role. This position offers a base hourly wage of $18.50, reflecting the importance of the receptionist's contribution to the dealership’s overall customer experience and operational efficiency. The role may require working scheduled shifts that include evening hours, weekends, and some holidays, emphasizing the need for flexibility and dedication.
Overall, the receptionist position at BMW of Murrieta is an excellent opportunity for individuals who excel in customer service, enjoy working in a fast-paced and professional environment, and wish to be part of a respected automotive brand known for luxury, quality, and customer commitment. This role is crucial for supporting the dealership's mission to exceed customer expectations and foster a welcoming atmosphere for all clients and team members alike. BMW of Murrieta encourages diversity and inclusion, welcoming minority groups, women, veterans, and individuals with disabilities to apply, ensuring a rich and diverse workforce committed to excellence and integrity.
Job Requirements
- GED or high school diploma preferred
- Previous customer service or administrative experience in a high-volume environment desired
- Strong organizational skills
- Strong interpersonal skills
- Basic computer skills including Microsoft Office products
- Ability to understand and follow instructions
- Effective communication skills with customers and company personnel
- Ability to work regular and predictable attendance including evenings, weekends, and some holidays
Job Qualifications
- GED or high school diploma preferred
- Previous customer service or administrative experience in a high-volume environment desired
- Strong organizational skills
- Strong interpersonal skills
- Basic computer skills including Microsoft Office products
- Ability to understand and follow instructions
- Effective communication skills with customers and company personnel
- Ability to work regular and predictable attendance including evenings, weekends, and some holidays
Job Duties
- Answers incoming calls in a courteous and professional manner
- Takes accurate messages
- Directs calls to the appropriate department or person
- Greets customers as they enter the dealership showroom
- Directs customers to the appropriate department or person
- Maintains customer satisfaction index at or above company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows safeguards rules and regulations
- Demonstrates the company’s core values
- Complies with company policies and procedures
- Observes all federal, state, local and company safety rules and regulations in the performance of duties
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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