Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $18.88
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Work Schedule

Standard Hours
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Benefits

Work Life Balance
Paid Time Off
paid company holidays
401K Program
Health Insurance
quarterly bonus plan
Training and development opportunities

Job Description

IWG is a global leader in workspace solutions, operating the world’s largest network of workspaces across more than 120 countries. Recognized for redefining how and where people work, the company provides flexible work environments that cater to the evolving needs of businesses and professionals worldwide. Headquartered at 555 S. Mangum Street, Suite 100, Durham, North Carolina, IWG dedicates itself to creating spaces that promote productivity, collaboration, and convenience. The company thrives on its commitment to delivering freedom to its customers by enabling them to work from wherever suits them best – an approach that aligns perfectly with today’s dynamic work landscape. As an on-site, part-time Community Associate at IWG in Durham, North Carolina, you will play a vital role in sustaining the welcoming and efficient environment that empowers customers to focus on growing their businesses.

The role of Community Associate is multifaceted and central to customer satisfaction and the smooth operation of the workspace. You will serve as a primary point of contact for new and existing customers from a range of industries, facilitating their administrative and support needs within the center. This position demands excellent multitasking abilities, outstanding communication skills, and a proactive approach to problem-solving to ensure customers experience a seamless work environment. Your responsibilities will include managing daily operational tasks ranging from greeting customers, assisting with technical setups, handling mail and packages, coordinating room bookings, and supporting event initiatives. In addition, you will work closely with the Community Manager on projects such as organizing networking events, enhancing customer engagement, and promoting the center’s services. This dynamic role offers a blend of customer service, administrative duties, and community-building activities, allowing you to make a direct impact on the local business ecosystem. IWG values work-life balance and provides competitive wages, including an hourly rate of $18.88 and a quarterly bonus plan. Beyond compensation, the role offers comprehensive training and development opportunities to support your career growth within an inspiring, professional setting. This permanent, part-time position emphasizes flexibility and work satisfaction, with no requirement for night or weekend shifts. Join IWG and contribute to shaping the future of work in a thriving community-focused environment where you can grow while making a difference.

Job Requirements

  • legally eligible to work in the united states
  • at least 18 years old
  • high school diploma or equivalent
  • minimum of 1 year customer service experience
  • proficiency with ms office and basic it equipment
  • excellent communication skills
  • ability to multitask and manage time efficiently
  • positive and enthusiastic demeanor
  • able to adapt to fast-changing situations

Job Qualifications

  • high school diploma or equivalent
  • minimum of 1 year customer service experience
  • strong interpersonal and communication skills
  • proficiency in using ms office and basic it equipment
  • ability to multitask and prioritize effectively
  • positive and adaptable attitude
  • legally eligible to work in the united states

Job Duties

  • greet and support new and existing customers
  • manage administrative and support needs within the center
  • assist with technical equipment setup and troubleshooting
  • handle mail and package distribution
  • coordinate meeting room bookings and monitor office environment conditions
  • collaborate with the Community Manager to organize community events and marketing
  • maintain accurate records and ensure proper billing and invoicing

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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