Job Overview

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Work Schedule

Weekend Shifts
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Benefits

Medical
Dental
Vision
401k
Employee assistance program
PTO
safe and sick time
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Tuition Reimbursement Program
Lunch Provided

Job Description

Marriott Hotels is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences through its well-established brands and extensive hotel portfolio. As a company dedicated to excellence, Marriott emphasizes innovation, respect, ownership, craft, and community as its core values, which shape every facet of its operations. Marriott Hotels operate across various locations worldwide, offering luxurious accommodations, diverse dining options, and premium services to cater to both leisure and business travelers. This particular job opportunity is for a Restaurant Server position within one of Marriott's hotels, providing a dynamic and engaging work environment that reflects the brand's high standards of service and guest satisfaction.

The Restaurant Server role is pivotal in ensuring guests receive top-tier service throughout their dining experience. The primary responsibilities include taking orders accurately, serving food, alcoholic and non-alcoholic beverages, and maintaining a courteous and friendly demeanor that enhances the hospitality offered by Marriott. This role requires a comprehensive knowledge of the hotel's food and beverage offerings, as well as familiarity with other hotel services and local attractions, enabling servers to assist guests effectively and respond to inquiries with confidence. Through this position, employees not only contribute to the smooth operation of the restaurant but also impact the overall impression guests have of the Marriott brand.

In addition to serving duties, the Restaurant Server ensures compliance with all departmental policies, service standards, and state regulations, including those related to alcohol service. Attention to detail is critical as servers maintain cleanliness, organization, and sanitation in their assigned areas, prepare guest checks, manage payments, and perform opening and closing side duties. The role demands excellent interpersonal skills, the ability to work efficiently under pressure, and a strong team orientation. Marriott also values its employees' growth, offering training certifications such as TIPS and opportunities for professional development within the hospitality field.

This position requires weekend availability and physical endurance, including the ability to stand and walk throughout shifts, lift and carry items, and perform various physical activities such as bending and climbing. Marriott provides a supportive work environment with a range of benefits that promote employee well-being, including medical, dental, and vision coverage, 401k plans, paid time off for full-time employees, safe and sick time for part-time associates, and more. Furthermore, employees benefit from unique perks such as Marriott hotel travel discounts, tuition reimbursement programs, lunch provision, recognition programs, and volunteer initiative participation.

Overall, the Restaurant Server position at Marriott Hotels is an excellent opportunity for individuals passionate about hospitality and guest service to join a reputable company that prioritizes employee development and guest satisfaction. Candidates can expect a rewarding career that blends customer interaction, team collaboration, and adherence to high standards in a vibrant hotel setting.

Job Requirements

  • Must be 21 years or older
  • good reading, writing, and oral proficiency in the English language
  • minimum two years’ experience in a similar position with a full-service hotel or restaurant
  • requires the ability to taste food and alcohol during trainings and new menu updates
  • TIPS training certification required within 30 days of hire date
  • previous experience with MICROS POS preferred
  • must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
  • ability to work effectively with co-workers as part of a team and with minimal supervision
  • flexibility to work a varied schedule, which may include weekends and holidays
  • ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
  • ability to stand and walk for entire shift
  • requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity
  • weekend availability required

Job Qualifications

  • Must be 21 years or older
  • good reading, writing, and oral proficiency in the English language
  • minimum two years’ experience in a similar position with a full-service hotel or restaurant
  • requires the ability to taste food and alcohol during trainings and new menu updates
  • TIPS training certification required within 30 days of hire date
  • previous experience with MICROS POS preferred
  • must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
  • ability to work effectively with co-workers as part of a team and with minimal supervision
  • flexibility to work a varied schedule, which may include weekends and holidays
  • ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
  • ability to stand and walk for entire shift
  • requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity

Job Duties

  • Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
  • take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to Hotel specifications
  • be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • assist in the maintenance of the outlet area and equipment
  • monitor and maintain cleanliness, sanitation, and organization of assigned work areas
  • maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet
  • maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list

Job Criteria

Experience

Mid Level (3-7 years)


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