Part Time Patient Customer Service Representative

R1 is a leading technology-driven healthcare solutions provider that partners with hospitals, health systems, and medical groups to transform patient experiences and financial outcomes. We leverage a combination of advanced technology platforms—utilizing sophisticated analytics, artificial intelligence, intelligent automation, and seamless workflow orchestration—with a highly skilled global workforce of revenue cycle professionals. Our mission is to enhance the healthcare experience through innovative solutions and compassionate service. At R1, we foster a supportive environment where employees are encouraged to grow professionally while making a meaningful impact on patients' lives. Our focus on combining technology with human touch sets us apart as a dynamic company that prioritizes both efficiency and empathy.

The Customer Service Representative role in Patient Registration at R1 offers a unique opportunity to begin a rewarding career in healthcare, even without prior experience in the field. Located at Ascension St. Elizabeth Hospital, this position operates on a PRN basis, requiring a minimum of 48 hours per month with 24 hours on call, and additional shifts available. The position’s base pay ranges from $16.00 to $22.95 per hour, determined by factors including role, level, location, skills, experience, and education.

As the first point of contact for patients checking into the hospital, the Customer Service Representative plays a vital role in delivering exceptional patient care and support. This position involves assisting patients throughout the registration process, answering questions with empathy and clarity, and quickly gathering accurate information in a fast-paced, often stressful environment. The role demands excellent communication skills and the ability to build trust with patients who may feel scared, confused, or overwhelmed.

The job provides comprehensive training, making it accessible even to candidates without prior healthcare experience. It serves as a valuable launchpad for those interested in building a long-term career in healthcare by learning essential skills such as navigating insurance plans, hospital workflows, and interacting professionally with clinical teams. The position is fast-paced and varied, requiring employees to balance computer work, phone interactions, and face-to-face communication.

This role offers a chance to make a tangible difference in patients’ lives by providing calm, compassionate assistance during challenging moments. Employees benefit from a supportive team environment committed to professional growth, where leaders and colleagues alike want to help each individual succeed. Working at R1 means joining an innovative company that is reshaping healthcare revenue cycle management, fostering a culture of continuous improvement, and emphasizing the importance of equal employment opportunity and workplace inclusivity.

Overall, the Customer Service Representative position at R1 is ideal for compassionate communicators who are quick learners and thrive in dynamic settings. It combines the opportunity for personal development with meaningful work that positively impacts community health. Join R1 to start your healthcare career with training, support, and competitive pay in a well-respected organization dedicated to excellence and employee well-being.