Part Time Patient Customer Service Representative

R1 RCM Inc. is a prominent provider of technology-driven solutions that significantly enhance the patient experience and financial performance of hospitals, health systems, and medical groups. As a company, R1 combines the expertise of a global workforce specializing in revenue cycle management with advanced technological platforms, including sophisticated analytics, artificial intelligence, intelligent automation, and workflow orchestration. This integration positions R1 as a leader in transforming healthcare operations and enabling institutions to achieve better outcomes both financially and in patient care.

The positions available are situated in two esteemed healthcare locations: Ascension Via Christi St. Joseph and Ascension Via Christi St. Francis. These facilities are part of a reputable healthcare system dedicated to delivering exceptional patient services and advancing community health. The role is PRN (pro re nata), which means it is as needed with minimum required hours per month of 48, of which 24 are on call. Additional shifts are available to accommodate flexible scheduling.

The Customer Service Representative role in Patient Registration is a vital position centered around facilitating patient check-in processes at the hospital. This role demands a dynamic individual who thrives in fast-paced environments where they will serve as the initial point of contact for patients checking in. It involves managing multiple computer systems and phones to accurately input patient and insurance information while balancing the unpredictability of a healthcare environment where clinical staff may interrupt for urgent care needs.

This position does not require prior healthcare experience, making it ideal for those starting their careers in the health sector. However, candidates must be comfortable encountering illness and injury, as the work is conducted in a hospital or laboratory setting. Training is provided to equip representatives with the knowledge needed to handle diverse health plans and patient interactions professionally and empathetically.

On a daily basis, the Customer Service Representative will be responsible for collecting essential information swiftly and accurately, while also demonstrating compassionate listening skills to ease the anxiety of patients who may be ill or under stress. Building trust through empathetic communication is a key component of this role. The position is not simply administrative but involves active interpersonal engagement, requiring representatives to listen attentively and respond carefully to patient concerns.

Success in this role requires strong multitasking abilities, proficiency in technology, and excellent typing and phone handling skills. The work environment is dynamic, requiring flexibility and responsiveness to unexpected situations. Representatives must be prepared to work on their feet, assisting patients directly and efficiently managing registration procedures.

The company fosters a supportive team environment committed to the professional growth and career aspirations of its employees. This role is an excellent opportunity to embark on a healthcare career path with R1 RCM Inc., offering a foundation for advancement in the healthcare industry.

Compensation for this position ranges from $16.50 to $20.66 per hour, dependent on role, experience, location, and other relevant factors. R1 RCM Inc. values diversity and inclusion, providing equal employment opportunities without discrimination. Reasonable accommodations are available for individuals with disabilities throughout the application process. Benefits and a competitive package are offered to support employees' wellbeing and professional development in a workplace dedicated to service excellence.