Part-Time Patient & Family Concierge

UPMC is a renowned health care provider recognized for delivering comprehensive medical services and fostering a patient-centered environment. Operating as a leading hospital system, UPMC is committed to excellence in patient care, innovation, and community health. The institution offers a wide range of health services and continuously prioritizes the safety, satisfaction, and comfort of patients and their families through high standards of service and compassionate support.

The role of Patient & Family Concierge, Senior at UPMC is pivotal in ensuring an exceptional experience for patients, their families, and visitors during their hospital stay. This senior-level position is designed for individuals who are dedicated to providing compassionate and attentive service, blending various responsibilities to meet the dynamic needs of the hospital environment effectively. Employed full-time, this position requires a blend of interpersonal skills and operational support competencies.

The Concierge, Senior works across multiple facets of the hospital's daily functions. Core duties include greeting and assisting patients and families with directions and escorting, ensuring they feel welcomed and informed while maintaining patient confidentiality and respect. The role extends into environmental services, where cleanliness and organization of patient rooms and public areas are maintained to hospital standards. In dietary services, the concierge assembles and delivers meals tailored to patients' prescribed diets, strictly adhering to food safety and sanitary guidelines.

Additionally, transportation services form a critical part of the role, involving the safe transfer of patients, equipment, and lab specimens throughout the hospital using prescribed vehicles. The concierge also manages supply and equipment logistics, maintaining inventory, monitoring expiration dates, and coordinating with the supply chain for unit-specific needs. This ensures that all equipment and supplies are readily available and in optimal condition.

Administrative support is another essential function. The concierge coordinates patient tests and procedures, manages communication via phones and other devices, assists in scheduling and reporting, and ensures accurate documentation within electronic health records. They play a proactive role in addressing maintenance needs, managing patient charts, and assisting with various clerical tasks to support hospital operations.

The general duties also emphasize a proactive approach toward patient interaction, comfort, and safety. The concierge routinely checks on patients, assists with mobility and environmental audits, and strictly adheres to infection control protocols to promote a safe and welcoming atmosphere. The role encourages continuous learning and adherence to UPMC's values and standards, including navigating patient portal systems effectively to support patients and families.

In this multifaceted role, the Patient & Family Concierge, Senior must possess the drive, compassion, and aptitude to handle a diverse set of responsibilities that contribute to a seamless and positive hospital experience. This role not only demands technical and operational expertise but also a deep commitment to personalized patient service and teamwork. The position offers the opportunity to grow within a respected healthcare institution that values employee contributions and promotes a culture of care and excellence.