Part-Time Patient & Family Concierge, Senior

UPMC Passavant is part of UPMC, a renowned leader in health care innovation and patient-centered medicine. UPMC is dedicated to delivering Life Changing Medicine to its communities by integrating advanced medical technologies with compassionate care. As a part of an extensive health network, UPMC Passavant offers a broad range of services including specialized medical treatment, education, and research to ensure comprehensive patient care. The facility prioritizes not only clinical excellence but also the overall patient and family experience, creating an environment where health care is accessible, efficient, and delivered with respect and empathy.

The Part-Time Patient and Family Concierge, Senior role at UPMC Passavant, within the 4 Pav Medical Stepdown Unit, is a pivotal position that supports both administrative and patient care functions. This role entails coordinating various patient-centric activities, ensuring that each patient receives appropriate services smoothly and effectively. Working on rotating shifts including daylight, evening, weekends, and holidays, the Patient and Family Concierge, Senior helps maintain the flow of operations in the unit by managing patient admissions, discharges, transfers, and assisting with scheduling tests and procedures. The title and salary are commensurate with a candidate's education and experience, reflecting UPMC's commitment to recognizing professional expertise. This position demands a mix of strong administrative skills, the ability to communicate effectively with patients, families, and healthcare professionals, and a compassionate approach to patient support.

Besides handling administrative duties such as answering phones, managing physician orders, and coordinating equipment usage, the role also involves providing direct assistance to patients and families by offering guidance, answering questions, and facilitating transportation or supply needs. This comprehensive role includes responsibilities ranging from patient chart management and equipment inventory control to the delivery of supplies and assistance with patient call lights. The Patient and Family Concierge, Senior is expected to perform in alignment with system-wide competencies and behaviors, contributing to an enhanced patient care environment. By joining UPMC Passavant in this capacity, individuals become essential partners in upholding UPMC's mission to offer quality health care services while fostering a welcoming and supportive atmosphere for patients and their families.