
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.50 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule
Job Description
Michaels is the leading destination for all things creative in North America, operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels offers an expansive range of arts and crafts supplies, custom framing services, and creative inspiration for hobbyists and professionals alike. The company is recognized for fostering a community where creativity thrives and customers of all ages can celebrate and express themselves through artistic endeavors. Michaels is committed to providing a welcoming and inclusive environment, both for its customers and team members, emphasizing creativity, innovation, and collaboration.
The role at Michaels in El Paso-West, TX, is that of a part-time Event Coordinator and Customer Experience Associate. This position combines the exciting opportunity to plan and execute engaging events, including children’s birthday parties and craft classes within the store, with providing exceptional customer service. The Event Coordinator is responsible for ensuring that every celebration is memorable and flawlessly executed, providing a stress-free, fun, and engaging atmosphere for guests ranging from young children to seniors. This role requires creativity in organizing and facilitating events, such as party activities, face painting, goody bags, and balloon decorations, while also managing administrative tasks like communicating with clients, responding to emails, and adjusting plans based on feedback.
In addition to event coordination, the role involves delivering excellent customer service by helping shoppers locate products, educating them about the rewards program and credit card options, and ensuring a fast and friendly checkout experience. The role also supports operational store functions like truck unload, stocking, maintaining merchandise recovery, and adhering to safety and shrink reduction programs. Candidates for this position should have experience with children’s events and retail or customer service, possess strong communication and organizational skills, and demonstrate the ability to handle job stress positively and professionally. The environment is a dynamic retail setting with activities requiring physical movement, including lifting and standing for extended periods.
Michaels prioritizes the wellbeing of its team members by offering robust benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts. The company values diversity and inclusion and provides reasonable accommodations to qualified individuals, ensuring an equitable workplace. This part-time role invites enthusiastic, creative individuals with a passion for people and events to join a vibrant and supportive team dedicated to fueling the joy of creativity and celebration.
The role at Michaels in El Paso-West, TX, is that of a part-time Event Coordinator and Customer Experience Associate. This position combines the exciting opportunity to plan and execute engaging events, including children’s birthday parties and craft classes within the store, with providing exceptional customer service. The Event Coordinator is responsible for ensuring that every celebration is memorable and flawlessly executed, providing a stress-free, fun, and engaging atmosphere for guests ranging from young children to seniors. This role requires creativity in organizing and facilitating events, such as party activities, face painting, goody bags, and balloon decorations, while also managing administrative tasks like communicating with clients, responding to emails, and adjusting plans based on feedback.
In addition to event coordination, the role involves delivering excellent customer service by helping shoppers locate products, educating them about the rewards program and credit card options, and ensuring a fast and friendly checkout experience. The role also supports operational store functions like truck unload, stocking, maintaining merchandise recovery, and adhering to safety and shrink reduction programs. Candidates for this position should have experience with children’s events and retail or customer service, possess strong communication and organizational skills, and demonstrate the ability to handle job stress positively and professionally. The environment is a dynamic retail setting with activities requiring physical movement, including lifting and standing for extended periods.
Michaels prioritizes the wellbeing of its team members by offering robust benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts. The company values diversity and inclusion and provides reasonable accommodations to qualified individuals, ensuring an equitable workplace. This part-time role invites enthusiastic, creative individuals with a passion for people and events to join a vibrant and supportive team dedicated to fueling the joy of creativity and celebration.
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or similar role
- Retail or customer service background
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills
- Ability to stand for extended periods and perform physical tasks
- Capable of lifting and moving heavy boxes
- Ability to work nights, weekends, and early mornings as required
- Willingness to engage with customers of all ages
- Ability to maintain cleanliness and safety standards
- Must satisfy federal, state, and local legal requirements for employment
- Ability to collaborate effectively with team members
- Must be able to adapt plans based on client feedback
- Must comply with company policies and procedures
Job Qualifications
- Experience coordinating events especially children’s parties
- Excellent interpersonal and communication skills
- Retail or customer service experience
- Ability to instruct and engage participants in craft activities
- Strong organizational and problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle stressful situations effectively
- Experience working with children
- Ability to maintain a positive attitude and respectfulness
- Familiarity with standard retail operating procedures
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by fostering a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate party add-ons like goody bags and balloons per company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and needs
- Create and implement backup or emergency plans
- Ensure client satisfaction for scheduled events
- Maintain cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote and assist with Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unload, stocking, and planogram duties
- Complete merchandise recovery and store maintenance
- Perform stock optimization and set duties
- Support shrink and safety programs
- Comply with Standard Operating Procedures and Company policies
- Maintain positive and respectful interactions with customers and team
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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