Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
401k plan
company match
Job Description
The hiring establishment for this position is a professional property management company specializing in residential communities. This company is dedicated to providing a secure, welcoming, and comfortable environment for residents and guests alike. With a strong focus on customer service and operational efficiency, the organization manages multi-family housing properties, ensuring the upkeep, safety, and smooth running of the community facilities. They emphasize a proactive, detail-oriented approach to property management to enhance the living experience of every resident.
The role of Front Desk Associate is a vital component of the property management team. As a Front Desk Associate, you will work independently with minimal direct supervision, serving as the first point of contact for residents, visitors, and service providers. This position demands excellent communication skills, both verbal and written, and an aptitude for multitasking in a fast-paced environment. The Front Desk Associate is responsible for greeting and checking in guests and vendors efficiently while maintaining strict access control and security protocols. You will monitor electronic security systems, manage emergency response actions, and keep meticulous daily logs and records to support property safety. This job requires a commitment to customer service excellence, as you will be handling complaints, resolving issues, and ensuring that all residents and guests feel safe and valued during their time on the property.
Moreover, this full-time, non-exempt position offers comprehensive benefits including multiple medical plans, dental, vision, paid holidays, paid time off, a 401k plan with company match, and occasional travel for trainings. The role requires physical stamina to lift up to 50 pounds and maintain alertness while standing or sitting for long hours. Candidates benefit from a supportive work environment that prioritizes safety procedures and provides ongoing opportunities for professional growth. This position may also require flexibility to work extended hours or weekends based on project demands. Overall, the Front Desk Associate plays an essential role in enhancing resident satisfaction and maintaining a secure community environment.
The role of Front Desk Associate is a vital component of the property management team. As a Front Desk Associate, you will work independently with minimal direct supervision, serving as the first point of contact for residents, visitors, and service providers. This position demands excellent communication skills, both verbal and written, and an aptitude for multitasking in a fast-paced environment. The Front Desk Associate is responsible for greeting and checking in guests and vendors efficiently while maintaining strict access control and security protocols. You will monitor electronic security systems, manage emergency response actions, and keep meticulous daily logs and records to support property safety. This job requires a commitment to customer service excellence, as you will be handling complaints, resolving issues, and ensuring that all residents and guests feel safe and valued during their time on the property.
Moreover, this full-time, non-exempt position offers comprehensive benefits including multiple medical plans, dental, vision, paid holidays, paid time off, a 401k plan with company match, and occasional travel for trainings. The role requires physical stamina to lift up to 50 pounds and maintain alertness while standing or sitting for long hours. Candidates benefit from a supportive work environment that prioritizes safety procedures and provides ongoing opportunities for professional growth. This position may also require flexibility to work extended hours or weekends based on project demands. Overall, the Front Desk Associate plays an essential role in enhancing resident satisfaction and maintaining a secure community environment.
Job Requirements
- Ability to lift 30 to 50 lbs
- work in an upright standing or sitting position for long periods of time
- handle finger grasp and lift objects and packages
- reach with hands and arms
- communicate receive and exchange ideas and information by means of the spoken and written word
- ability to quickly and easily navigate the property building as required to meet the job functions
- complete all required forms
- ability to work extended hours and weekends based on project requirements
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- college level courses in business or hospitality preferred
- two to three years of business experience preferred
- computer literacy command of information system hardware software is preferred
- effective written and verbal communication skills
- multiple language fluency is desirable
- strong customer service communication and interpersonal skills required
Job Duties
- Demonstrates excellent customer service communication and time management skills
- monitors emergency response system
- greets and directs residents guests and invitees
- monitors and controls electronic security control systems
- responds to emergency situations in a timely and efficient manner
- monitors and controls access to the building
- maintains daily log records and forms
- resolves and follows-up on all complaints issues
- maintains a safe and secure environment throughout the building property
- follows safety procedures and maintains a safe work environment
- may be assigned other duties by the on-site property manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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