Part Time "On-Call" Eligibility Assistant

Denver, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Benefits

competitive hourly wage

part-time flexible schedule

Opportunity for growth and development

Inclusive and collaborative company culture

Supportive team environment

equal opportunity employment practices

Job Description

MTM Transit is a specialized transportation company dedicated to providing accessible and reliable transit services to individuals who face transportation challenges, including the disabled, elderly, and transportation disadvantaged populations. Founded in 2009 as a division of MTM, MTM Transit emphasizes a hands-on management approach to address community transportation needs. The company collaborates closely with public transit agencies to create integrated transportation solutions that increase fixed-route transit utilization, reduce operational costs, and eliminate barriers that restrict access to essential services such as employment, healthcare, and grocery shopping.

MTM Transit prides itself on maintaining a passenger-centered philosophy, understanding that transportatio... Show More

Job Requirements

High school diploma or G.E.D equivalent
Experience following specific instructions
Experience scanning, uploading and copying documents
Ability to type 40 words per minute
Intermediate proficiency with Microsoft Office Suite including Outlook, Word and Excel
Exemplary communication and phone skills
Excellent customer service skills
Strong organizational skills
Ability to work independently and as part of a team
Ability to maintain high level of confidentiality

Job Qualifications

High school diploma or G.E.D equivalent
Experience following specific instructions
Experience scanning, uploading and copying documents
Ability to type 40 words per minute
Professional image projection skills
Intermediate proficiency with Microsoft Office Suite including Outlook, Word and Excel
Ability to learn additional software
Exemplary communication and phone skills
Excellent customer service skills
Strong organizational skills
Ability to work independently and as part of a team
Ability to identify with customer needs and circumstances
Ability to handle multiple tasks and situations
Ability to maintain high level of confidentiality

Job Duties

Ensure all applicant's documents are complete, naming the documents accordingly and attaching to the appropriate case
Assist applicants with completing incomplete documents
Scan ADA applications, interview guides and other documents into the applicant's case in MTM Access
Maintain program spreadsheets and reports
Send required information to partner programs such as paratransit provider, application mailer and photo ID creator
Assist with conducting follow-up phone calls
Enter all contact information into appropriate software systems
Take applicant photos
Maintain schedule for interviews and functional assessments
Maintain confidentiality and comply with HIPAA regulations
Provide comprehensive reception coverage including greeting staff and visitors
Create mailings for appointment reminders and eligibility expiration notifications
Create packets, letters and copies as needed
Enter all mailed information and dates into appropriate software system
Check fax machine regularly and deliver faxes to the appropriate person or department with special attention to urgent faxes
Process all outgoing and incoming mail and date stamp if needed
Anticipate needed supplies and order replacements in a timely manner
Manage filing system and document scanning system to ensure they are up-to-date electronically
Review recertification files and other required files
Conduct marking and tethering duties as needed
Report complaints or unusual circumstances promptly to management
Manage all office equipment including printers and photocopiers
Maintain vendor files, monitor service and recommend alternative suppliers
Serve as contact for all office machines, building and equipment maintenance and vendor services
Establish and maintain effective working relationships with employees, supervisors, agencies, participants, external partners and the public
Communicate professionally with senior leaders internally and externally
Adhere to all MTM established protocols and policies

Job Location

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