Part Time - Member Services Concierge

Houston, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

Flexible Schedule

Community engagement opportunities

Professional development support

Inclusive and supportive work environment

Employee discounts for center programs

Paid training

opportunity to grow within the organization

Job Description

The Jewish Community Center of Houston, located at 5601 S. Braeswood in Houston, Texas, is a vibrant community hub dedicated to enriching lives through a diverse range of programs and services. As a cornerstone for health, wellness, education, and cultural engagement, the JCC provides opportunities for individuals and families of all ages to connect, learn, and grow. The center is committed to fostering an inclusive environment that supports community well-being, social interaction, and lifelong learning. Known for its excellent customer service and welcoming atmosphere, the JCC strives to meet the evolving needs of its members and guests through well-organized programming... Show More

Job Requirements

Minimum high school diploma or equivalent
1-2 years customer service experience preferred
Ability to work varied shifts including nights, weekends and holidays
Strong verbal and written communication skills
Proficient in Microsoft Office Suite
Ability to handle multiple tasks simultaneously
Demonstrated problem-solving skills
Customer-focused attitude
Team player mindset

Job Qualifications

Minimum 1-2 years experience in customer service preferred or in a related field
Excellent communication skills
Ability to effectively interact professionally with all levels of internal and external personnel
Able to work nights and weekends
High energy, proactive, requiring little direction, takes responsibility
Team oriented
Strong multi-tasking and problem solving skills
Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns
Willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job Duties

Provide essential customer service to ensure member satisfaction and member appreciation
Greet all members and guests upon their arrival and departure from the building and ensure they follow proper check-in procedures
Maintain current knowledge about all programs, services and activities offered at the JCC in order to promote these services and assist members with inquiries
Serve as a liaison between members and staff by communicating member concerns to the proper supervisor
Provide members with assistance in getting their Brivo Credentials and ensuring that they are working properly
Use Traction Guest to have all guests sign in for meetings, tours and other events that are taking place at the JCC
Validate guest passes and charge when needed

Job Location

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