Part-time Member Services Associate - Riverlights

CAMS is a reputable HOA management company that specializes in providing comprehensive management services to community associations. With a commitment to excellence and community enrichment, CAMS focuses on creating well-maintained and harmonious living environments for residents. The company's expertise lies in overseeing community operations, facilitating communication between homeowners and boards, and ensuring that all community rules and policies are upheld efficiently and fairly. CAMS is known for its professional approach and community-focused initiatives, which contribute positively to the quality of life within the neighborhoods it serves.

The current opening is for a Part-time Member Services Associate position based in Wilmington, North Carolina. This role is pivotal in maintaining a welcoming and professional atmosphere within the community's clubhouse and amenities. The Member Services Associate will serve as the first point of contact for residents, guests, vendors, and visitors, ensuring they receive exceptional customer service. The position is part-time, covering 18 hours weekly, specifically from 3:00 p.m. to 9:00 p.m. on Tuesdays, Wednesdays, and Thursdays, with occasional opportunities for additional hours. The pay rate for this role is $15.00 per hour.

The responsibilities of the Member Services Associate are divided into facility and administrative duties. Facility responsibilities include receptionist support, opening and closing the clubhouse, following and completing shift duties and checklists, administering membership programs in line with board policies, assisting in room setup and takedown, conducting periodic facility walks to maintain order and cleanliness, enforcing clubhouse rules, managing activity equipment, and completing incident reports. Administrative duties include managing front reception alongside administrative and lifestyle teams, greeting homeowners and visitors, filtering inbound calls, responding to emails, maintaining and monitoring activity schedules, assisting with event management, updating communication channels such as the website and member boards, coordinating maintenance issues, monitoring deliveries, supporting event activities, and performing other related tasks.

This role demands a high level of professionalism, excellent communication skills, strong organizational abilities, and a friendly demeanor to foster positive interactions within the community. The position requires the ability to multitask in a dynamic, fast-paced environment and to interact effectively with a variety of individuals, including residents, volunteers, staff, and contractors. The Member Services Associate plays a critical role in supporting the overall management team by providing reliable administrative and customer service assistance, ensuring the smooth operation of community facilities and programs. This opportunity is ideal for individuals seeking part-time work in a community-oriented environment and who take pride in contributing to well-run residential communities.