CCA GLOBAL PARTNERS logo

Part-Time Member Engagement Coordinator

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $20.00
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Work Schedule

Flexible
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Benefits

Bonuses
Company-paid holidays
Paid Time Off
401(k) program
Wellness incentives

Job Description

CCA Global Partners is a dynamic and influential cooperative business model dedicated to uniting family-owned businesses across North America. Established with a deep commitment to empowering independent businesses, CCA Global Partners strives to keep the American Dream alive by strengthening its members and transforming them into formidable competitors against larger consolidated industries. As a leader in the cooperative sector, CCA Global Partners has made a significant impact on Main Street by providing the scale, resources, and innovative solutions necessary for sustainability and growth in today's evolving marketplace. Spanning multiple industries, the company offers extensive support and collaboration opportunities for thousands of entrepreneurs, emphasizing community, independence, and business success. This cooperative approach ensures that family-owned businesses maintain their competitive edge and thrive amidst industry changes and challenges.

We are currently seeking a motivated and customer-oriented professional to join our Savings4Members division as a Part-Time Member Engagement Coordinator based in our Manchester, NH office. This role is perfect for individuals who are eager to contribute to business growth by fostering strong relationships with members and actively promoting vendor program participation. The position offers part-time hours with flexible 4-hour shifts scheduled between 8 AM and 5 PM on weekdays, with no nights or weekends, making it an ideal opportunity for work-life balance. Additionally, we offer hybrid remote work options on Mondays and Fridays once training is complete, further supporting flexible work arrangements.

As a Member Engagement Coordinator, you will be responsible for reaching out proactively to members to increase their participation in the Savings4Members programs. You will act as a key liaison between members, vendors, and internal teams, ensuring clear communication of program offerings and educating members on how to leverage these opportunities to improve their businesses. Your role will involve consulting with members to identify areas where our programs and vendor partnerships can have the most impact, recommending effective solutions, and supporting onboarding strategies that drive program adoption. Additionally, maintaining accurate engagement records in CRM systems and analyzing outreach results to enhance future efforts will be critical components of your job.

We value strong communication skills, a high level of organization, and the ability to manage high call volumes. Proficiency in Microsoft Office and familiarity with CRM platforms contribute to success in this role. At CCA Global Partners, we are deeply committed to recognizing and nurturing talent, offering competitive pay at $20 per hour, opportunities for bonuses, company-paid holidays, paid time off, a 401(k) program, and wellness incentives. We foster a supportive and collaborative environment where your achievements and contributions are celebrated and where continuous growth and development are encouraged.

Joining CCA Global Partners means becoming part of a reputable organization honored repeatedly as one of New Hampshire's Best Companies to Work For, including Hall of Fame recognition. Our inclusive culture, combined with our innovative and mission-driven approach, makes CCA Global Partners a special place to grow your career while making a measurable difference for businesses across North America. Ready to embrace the CCA Way and make an impact? Say YES and WELCOME HOME!

Job Requirements

  • 1-2 years of experience in inside sales, telemarketing, or customer service
  • strong communication skills (verbal and written) with the ability to engage effectively with members
  • comfortable managing high call volumes (inbound and outbound)
  • highly organized with the ability to prioritize, follow up, and respond quickly
  • proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • experience with CRM systems (Salesforce, HubSpot, etc.) is a plus

Job Qualifications

  • 1-2 years of experience in inside sales, telemarketing, or customer service
  • strong communication skills (verbal and written) with the ability to engage effectively with members
  • proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • experience with CRM systems (Salesforce, HubSpot, etc.) is a plus
  • highly organized with the ability to prioritize, follow up, and respond quickly

Job Duties

  • Proactively engage with members through outbound outreach to increase participation in Savings4Members programs
  • clearly communicate program offerings and educate members on opportunities to improve their business
  • partner with internal teams and vendors to resolve issues and enhance member experience
  • develop and support onboarding strategies to drive program adoption
  • consult with members to identify areas of opportunity and recommend solutions
  • maintain accurate records and track engagement activity within CRM systems
  • analyze results and contribute insights to improve future outreach and program success
  • provide high-quality customer service support to assigned members

Job Criteria

Experience

No experience required


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