Part Time Member Concierge II

Friendswood, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

inclusive work environment

Job Description

Life Time is a leading hospitality and lifestyle company dedicated to delivering exceptional experiences to its members and guests. Known for creating vibrant communities and premium amenities, Life Time operates a network of resorts and clubs that offer comprehensive services designed to promote health, wellness, and social engagement. The company prides itself on cultivating an inclusive, diverse, and equitable workplace that values the unique contributions of every employee. Life Time's commitment to excellence and professional growth is reflected in its structured hospitality certification programs and personalized succession plans that empower employees to achieve their career goals.

The Membership Concierge II role at Life Time is a pivotal position designed for individuals who are passionate about delivering outstanding customer service in a fast-paced resort environment. Serving as the first point of contact for members and guests, the Membership Concierge II upholds a hospitality mindset, fostering strong relationships and consistently creating memorable experiences. This role entails account maintenance, service delivery, and programming insight to effectively support the diverse needs of the membership base. Through proactive engagement, including inbound and outbound communications, the Membership Concierge II enhances member satisfaction and supports membership acquisition and retention efforts.

This position offers an excellent opportunity for professionals seeking to expand their skills in hospitality and membership services. It encourages self-directed development through Life Time's hospitality certification levels and supports a customized succession plan aligned with individual professional aspirations. Candidates will thrive in a dynamic environment while representing a brand committed to quality and member-centered service. Life Time values dedication to excellent service recovery, problem-solving skills, and a friendly, outgoing demeanor essential for success in this role. The Membership Concierge II is a vital contributor to the resort’s overall member engagement strategy and operational excellence.

Job Requirements

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
ability to multitask
deliver high quality customer service
skilled in service recovery
strong verbal communication skills
comfortable working in a fast-paced environment
able to stand for 4 hours at a time
friendly and outgoing demeanor

Job Qualifications

High school graduate or equivalent
minimum of 1-2 years of experience in customer service or sales
complete retention specialist certification within 60 days of hire
effective communication skills
passion to serve others

Job Duties

Operates as first point of contact for members and guests entering resort
exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition
maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
serves as a key point of contact for new membership sales and member retention interactions
engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources