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Part-Time Medical Receptionist (Sun-Tues) - Cary

Job Overview

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Employment Type

Part-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling

Job Description

Avance Care is a leading independent primary care network based in North Carolina, known for its dedication to delivering comprehensive and compassionate healthcare services. With a substantial presence featuring 35 practice locations throughout the Triangle area (Raleigh-Durham-Chapel Hill), the Charlotte region, and Wilmington, Avance Care has established itself as a key healthcare provider in the state. The company prides itself on supporting the physical, mental, and emotional well-being of its patients through a patient-centered approach that emphasizes innovation and compassion. Avance Care continuously strives to redefine healthcare by integrating advanced medical practices with a nurturing and inclusive environment for both patients and staff.\n\nThe role available is that of a Front Desk team member, a vital position located at the forefront of patient interactions. This part-time role requires an individual who is passionate about providing exemplary customer service in a busy and fast-paced clinical environment. The schedule for this role includes Sundays from 8:30 am to 3 pm, Mondays from 8 am to 6:30 pm, and Tuesdays from 9 am to 12:30 pm. The Front Desk team member is tasked with the important responsibility of welcoming patients promptly and warmly, managing patient records within the electronic medical record (EMR) system, and facilitating smooth patient check-in and check-out procedures. The position demands attention to detail, excellent organizational skills, and the ability to multi-task effectively while maintaining a professional and empathetic demeanor.\n\nAvance Care also offers a comprehensive benefits package that becomes available from the first of the month following 30 days of employment, underscoring the organization’s commitment to employee well-being and job satisfaction. The benefits and supportive work environment at Avance Care are tailored to foster growth, resilience, and professional development. Candidates interested in joining a dynamic and expanding team focused on transforming healthcare delivery in North Carolina will find this role both challenging and rewarding. Avance Care encourages applicants who thrive in fast-paced settings and who are eager to be part of an innovative healthcare provider making a meaningful difference.

Job Requirements

  • Related degree preferred
  • At least one year of medical front desk experience
  • Strong verbal and written communication skills
  • Ability to maintain confidentiality and integrity
  • Growth mindset
  • Flexibility and resilience

Job Qualifications

  • Related degree preferred
  • At least one year of medical front desk experience
  • Strong verbal and written communication skills
  • Ability to maintain confidentiality and integrity
  • Growth mindset
  • Flexibility and resilience

Job Duties

  • Meet, greet, and assist patients promptly, efficiently, and in a professional manner
  • Set up new patients and update current patients’ information in the EMR system
  • Schedule and reschedule appointments, as well as coordinate walk-in patients
  • Answer phone calls promptly and relay messages when necessary
  • Maintain the front desk and reception area in an organized, orderly fashion
  • Collect co-payments, deductibles, and co-insurances
  • Process referrals and provide complete and accurate referral information to our patients
  • Balance cash register and ensure all credit payments are accurate
  • Explain fees, services, and policies

Job Criteria

Experience

No experience required


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