Part-time In-Room Dining Server

Boston, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $18.86

Work Schedule

Flexible

Benefits

Learning and development

MOstay program

Health and colleague wellness

retirement plans

competitive salary and benefits packages

meals served while on duty

discounted colleague parking available

Job Description

Mandarin Oriental, Boston is an iconic luxury hotel located in the heart of the Back Bay, overlooking Boylston Street. Known for its exceptional blend of classic Bostonian elegance and refined Oriental heritage, Mandarin Oriental sets a high standard for luxury accommodation with its 138 guest rooms and 12 exquisite suites. The hotel also features a world-class spa that introduces Boston to unique and acclaimed Mandarin Oriental therapies, enhancing the guest experience with wellness and relaxation. As an esteemed member of the globally recognized Mandarin Oriental Hotel Group, this property benefits from a rich legacy of legendary service inspired by Asian heritage and a commitment to delivering cutting-edge luxury experiences. The Mandarin Oriental Group is renowned for owning and operating some of the most luxurious hotels, resorts, and residences around the world, continually expanding with a strong development pipeline and a dedication to excellence.

The Part Time In-Room Dining Server at Mandarin Oriental, Boston is a pivotal role within the Food and Beverage department. This position is designed for individuals who thrive in a dynamic, team-oriented, and fast-paced environment and are passionate about providing personalized guest service. As a Part Time In-Room Dining Server, you will be responsible for managing all in-room dining orders, offering detailed recommendations to guests, coordinating the set-up and delivery of food and beverages, and ensuring an impeccable dining experience from start to finish. Reporting directly to the In-Room Dining Manager, this role demands high attention to detail, a deep understanding of food and beverage offerings including liquors and cocktails, and a genuine commitment to guest satisfaction.

In this role, you will embody the values of integrity, respect, and responsibility while embracing a growth mindset and the pursuit of excellence. The hourly pay for the position is $18.86 plus gratuity, rewarding your dedication and skill in service delivery. Working part-time allows for flexibility while still being part of a permanent team committed to upholding the Mandarin Oriental's prestigious reputation. The position offers opportunities for learning and career development, aligning your personal growth with the hotel's future success. Moreover, the supportive work environment encourages collaboration, ensuring that every team member feels motivated and valued.

Candidates who join the In-Room Dining team can expect to engage in meaningful work that goes beyond food delivery. You will play a crucial role in anticipating guest needs, maintaining cleanliness and presentation standards, assisting colleagues, and contributing to smooth and efficient daily operations. Beyond the operational responsibilities, the role offers an enriching experience as you interact with a diverse and discerning clientele, delivering outstanding service that leaves a lasting impression. By joining Mandarin Oriental, Boston’s team, you become part of a global family that values equal opportunity, inclusivity, and a commitment to creating memorable experiences for all guests.

Job Requirements

Minimum 2 years of experience in a similar luxury hotel position
Proficiency in reading, writing and speaking English
Willingness to work flexible schedules and holidays
Ability to self-motivate and motivate others
Capacity to work efficiently in a fast-paced environment
Strong teamwork skills
Friendly and professional demeanor
Maintain personal hygiene and grooming standards
Ability to work safely and stay organized
Skilled at multitasking
Strong communication and organizational abilities
Commitment to guest satisfaction.

Job Qualifications

Have a minimum of 2 years of experience in similar position in a luxury hotel property
Reading, writing and oral proficiency in the English language
Ability to work a flexible schedule including holidays
Self-motivator and motivator of others
Able to work in a high pace and dynamic operation
Able to work together with other colleagues
Pleasant, friendly and helpful manner
Maintain clean and healthy personal hygiene and grooming
Work in a safe, prudent and organized manner
Ability to handle multiple tasks at one time
Excellent communication and organization skills
Ability to consistently delight and satisfy guests.

Job Duties

Deliver in room dining order to the guests within the quoted time
Set up the dining table and/or tray accurately and in timely manner
Verify guest satisfaction before leaving the room
Check accuracy of order before delivering
Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails
Do all side work and preparation of equipment for the continuation of the operation
Make sure that all silver and glasses are wiped and spotless
Make sure that all products served are accounted for on the final bill before presenting it
Anticipate guest needs
Provide excellent service to all guests
Assist guest courteously and efficiently, providing service for any guest's request
Attend daily pre-meal/communication meeting
Attend monthly department meeting
Assist order taker when necessary
Pick up trays and trolleys on a timely manner
Other duties as assigned by management.