Part-time In-Room Dining Server

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $18.86

Work Schedule

Flexible

Benefits

Learning and development

MOstay complimentary nights

Health and wellness programs

retirement plans

competitive salary

Meals while on duty

Discounted parking

Job Description

Mandarin Oriental, Boston is a prestigious luxury hotel located in the heart of Boston's vibrant Back Bay neighborhood. Known for its exceptional service and exquisite accommodations, the hotel combines classic Bostonian elegance with refined Oriental influences, offering guests a unique and memorable experience. With 138 guest rooms and 12 suites that emphasize spaciousness and comfort, Mandarin Oriental, Boston is dedicated to delivering the highest standards in hospitality. The hotel features a spa that introduces guests to world-acclaimed and unique Mandarin Oriental therapies, further enhancing its reputation as a top destination for luxury and relaxation. Mandarin Oriental Hotel Group, the owner and operator of Mandarin Oriental Boston, is globally recognized for managing some of the most luxurious hotels, resorts, and residences across prime destinations worldwide. The group is committed to creating unparalleled luxury experiences inspired by Asian heritage and innovation in hospitality.

The Part Time Server role within the In-Room Dining team at Mandarin Oriental, Boston is a vital position, offering a personalized dining experience that aligns with the hotel's commitment to excellence. The position involves handling all aspects of guest in-room dining inquiries and orders, ensuring timely and impeccable service. This role suits individuals who are masters of their craft, thrive in a collaborative team environment, and uphold integrity and respect in every interaction. Essential responsibilities include delivering orders promptly, setting up dining arrangements accurately, verifying guest satisfaction, and maintaining thorough knowledge of the food and beverage offerings to provide excellent suggestions and upselling opportunities. The server must efficiently manage side work, keep service tools spotless, and ensure accuracy in billing. Working in this role demands a responsible and proactive approach, anticipating guest needs to deliver a seamless and memorable experience.

The hourly pay for this part-time position is $18.86 plus gratuity. Mandarin Oriental Boston offers a supportive work environment with opportunities for learning and development through tailored programs for career growth. The MOstay program allows colleagues to enjoy complimentary or discounted stays at Mandarin Oriental properties worldwide. The hotel also emphasizes health and wellness, offering various programs to support well-being along with competitive retirement plans. Local benefits include a competitive wage, meals while on duty, and discounted parking for colleagues.

This role at Mandarin Oriental, Boston is perfect for individuals with a minimum of two years’ experience in a similar luxury hotel environment, strong communication skills, and the ability to work efficiently in a fast-paced setting while maintaining a friendly and professional demeanor. The hotel’s diverse and inclusive culture values teamwork, safety, organization, and guest satisfaction, making it an ideal workplace for dedicated hospitality professionals seeking to be part of an internationally renowned hospitality group.

Job Requirements

Have a minimum of 2 years of experience in similar position in a luxury hotel property
Reading, writing and oral proficiency in the English language
Willing to work a flexible schedule and holidays
Be a self-motivator and motivator of others
Must be able to work in a high pace and dynamic operation
Be able to work together with other colleagues
Have a pleasant, friendly and helpful manner
Maintain a clean and healthy personal hygiene and grooming
Work in a safe, prudent and organized manner
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest

Job Qualifications

Have a minimum of 2 years of experience in similar position in a luxury hotel property
Reading, writing and oral proficiency in the English language
Be a self-motivator and motivator of others
Must be able to work in a high pace and dynamic operation
Be able to work together with other colleagues
Have a pleasant, friendly and helpful manner
Maintain a clean and healthy personal hygiene and grooming
Work in a safe, prudent and organized manner
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest

Job Duties

Deliver in room dining order to the guests within the quoted time
Set up the dining table and/or tray accurately and in timely manner
Verify guest satisfaction before leaving the room
Check accuracy of order before delivering
Maintain extensive knowledge of food and beverage to assist guests with suggestions and upsell our products, including liquors and cocktails
Do all side work and preparation of equipment for the continuation of the operation
Make sure that all silver and glasses are wiped and spotless