Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.90
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k) retirement plan
Hyatt stock purchase plan
Flexible work schedules
Full-time benefit eligibility after 30 days
Discount hotel stays for colleagues, friends and family
Tuition Reimbursement
Uniform provided and laundry service
complimentary parking
complimentary meals during work hours
Hyatt Perks including discounts with national and local partners
Job Description
Hyatt Regency Huntington Beach Resort & Spa is a premier Spanish-inspired resort located on the stunning shores of the Pacific Ocean. Renowned for its breathtaking seaside setting, this resort offers guests an exceptional blend of luxury accommodations, remarkable meeting spaces, and indulgent spa treatments. Hospitality at Hyatt Regency Huntington Beach revolves around the motto "We Care for People So They Can Be Their Best," reflecting the company's deep commitment to delivering superior service and creating memorable experiences for guests. This commitment also extends internally to its colleagues, who enjoy a supportive and dynamic work environment enriched by continuous personal and professional development opportunities. The resort stands out not only for its picturesque location and world-class amenities but also for its inclusive culture and dedication to employee wellbeing, growth, and diversity.
The role of In-Room Dining Order Taker at Hyatt Regency Huntington Beach Resort & Spa is a vital position focused on enhancing the guest experience through efficient and friendly service. As an Order Taker, you will be responsible for accurately recording guest food and beverage orders placed via in-room dining. This involves attentive communication with guests to offer menu suggestions that suit their preferences while providing exceptional customer service. The role requires ongoing coordination with in-room dining servers to ensure seamless delivery of orders and amenities. Additionally, the Order Taker processes various forms of payment, including room charges, credit cards, and cash, which necessitates attention to detail and proper handling of transactions. The interaction between Order Takers and guests greatly influences overall satisfaction, making this role pivotal in shaping positive guest experiences.
This position demands excellent verbal and written communication skills, proficiency with point-of-sale systems and common office software such as Excel, PowerPoint, and Word, as well as the ability to thrive in a fast-paced hospitality environment. Physical stamina is also essential, as the role involves walking long distances, standing for extended periods, and handling moderate amounts of weight. Flexible scheduling is required to support various shifts including mornings, evenings, overnight hours, weekends, and holidays, accommodating the dynamic needs of the resort. Hyatt Regency Huntington Beach Resort & Spa offers a welcoming and motivating atmosphere where colleagues are valued and provided with comprehensive benefits, development programs, and opportunities to advance their careers within the globally recognized Hyatt network.
The role of In-Room Dining Order Taker at Hyatt Regency Huntington Beach Resort & Spa is a vital position focused on enhancing the guest experience through efficient and friendly service. As an Order Taker, you will be responsible for accurately recording guest food and beverage orders placed via in-room dining. This involves attentive communication with guests to offer menu suggestions that suit their preferences while providing exceptional customer service. The role requires ongoing coordination with in-room dining servers to ensure seamless delivery of orders and amenities. Additionally, the Order Taker processes various forms of payment, including room charges, credit cards, and cash, which necessitates attention to detail and proper handling of transactions. The interaction between Order Takers and guests greatly influences overall satisfaction, making this role pivotal in shaping positive guest experiences.
This position demands excellent verbal and written communication skills, proficiency with point-of-sale systems and common office software such as Excel, PowerPoint, and Word, as well as the ability to thrive in a fast-paced hospitality environment. Physical stamina is also essential, as the role involves walking long distances, standing for extended periods, and handling moderate amounts of weight. Flexible scheduling is required to support various shifts including mornings, evenings, overnight hours, weekends, and holidays, accommodating the dynamic needs of the resort. Hyatt Regency Huntington Beach Resort & Spa offers a welcoming and motivating atmosphere where colleagues are valued and provided with comprehensive benefits, development programs, and opportunities to advance their careers within the globally recognized Hyatt network.
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage or hospitality preferred
- California Food Handlers Certification required
- Ability to lift, push, and pull moderate amounts of weight
- Physical stamina to walk long distances and stand for extended hours
- Excellent communication skills
- Proficiency with POS systems and basic computer applications
- Availability to work flexible shifts including holidays and weekends
Job Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Refined customer service and phone etiquette
- Proficient in general computer knowledge including POS, Excel, PowerPoint and Word
- Previous food and beverage and hotel experience preferred
- Ability to work efficiently in a fast-paced environment
- Must be able to walk long distances and stand for long periods
- Flexible schedule including mornings, evenings, overnights, weekends, and holidays
Job Duties
- Record guest food and beverage in-room dining orders and offer menu suggestions
- Maintain continuous communication with in-room dining servers regarding amenity coordination and deliveries
- Process forms of payment including room charges, credit card and cash transactions
- Ensure accuracy and efficiency in order taking to enhance guest satisfaction
- Handle guest inquiries and provide refined customer service and phone etiquette
- Collaborate with kitchen and service teams to ensure timely and accurate order fulfillment
- Adhere to food safety standards and maintain cleanliness in work area
Job Criteria
Experience
No experience required
Job Location
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