Part Time Housekeeper

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Management Performance Ratings

Guest Satisfaction Scores/Intent to Return

Never work while off the clock

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement & upward mobility

Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Job Description

MCR is the third-largest hotel owner-operator in the United States, with a prestigious reputation for managing premium-branded hotels across the country. Founded in 2006, the company has established offices in key metropolitan areas, including New York City, Dallas, Chicago, and Richmond, Virginia. MCR manages an impressive portfolio valued at $5.0 billion, consisting of 148 hotels with more than 22,000 guestrooms distributed in 37 states and 106 cities. This expansive footprint includes hotels under nine Marriott brands, eight Hilton brands, as well as various unflagged independent hotels. With over 7,000 dedicated team members, MCR is recognized for its innovative contributions to... Show More

Job Requirements

Must be at least 18 years old
Experience in hospitality or related customer service field preferred
Positive and can-do attitude
Ability to follow guidelines and procedures accurately
Ability to work effectively under stressful, high-pressure environments
Effective listening, conflict resolution, and communication skills
Willingness to work varied schedules including nights, weekends, and holidays
Ability to arrive and clock in/out punctually for each shift
Physical ability to perform demanding tasks such as lifting, stooping, climbing, kneeling, crawling, standing, walking, and repetitive hand motions
Willingness to work as part of a team and pitch in where needed
Commitment to wearing a clean, approved uniform and maintaining grooming standards
Ability to handle and resolve guest concerns promptly and with hospitality
Willingness to attend scheduled team meetings and participate in housekeeping operations

Job Qualifications

Spotless Cleanliness
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Can-Do Attitude: Must have a positive attitude and willingness to learn
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures
Handle Pace and Pressure: Must work well in stressful, high-pressure situations
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
Communication Skills: Must be able to convey information and ideas clearly
Hospitality and Guest Service: Must have a desire to serve all guests
Age Requirement: Must be 18 years of age or older to perform this job
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
Requires full use of the lower extremities and back muscles
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces
Standing: Remaining upright on the feet, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

Job Duties

CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests
Product Consistency & Quality
Teamwork
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities
Events: Awareness and support for all groups and events at the hotel
Technology: Understanding of relevant technology for each role
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting
Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized
Pitching In: Cleanliness is a team effort!
Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe
Hospitality While Cleaning:Always greet every guest happily with a smile, by name if possible, while cleaning
Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times
Teamwork
Communication: Communication between Team Members should be clear, honest, and professional
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
Collaboration:All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace
SECTION TWO: Housekeeper, Role Specific Duties and Expectations
The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel
Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room
Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift
Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed
All front and back of house areas should be well-organized and clean
SECTION THREE: Success Metrics
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Management Performance Ratings
Breaks: Clock in/out for breaks at the designated time on your schedule
Call Outs:Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job
While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
Stooping: Bending body downward and forward by bending spine at waist
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms
Kneeling: Bending legs at knee to come to rest on one or both knees
Crawling: Moving about on hands and knees or hands and feet
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
Lifting:Carrying certain housekeeping items such as linens, trash, or vacuums
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.

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