
Job Overview
Compensation
Hourly
Range $16.50 - $17.85
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Flexible spending account
Health savings account
401(k) retirement account
Employee assistance program
Tuition Assistance
Business Travel Accident insurance
maternity leave
Parental leave
Adoption assistance
employee discount
Job Description
Lowe's Companies, Inc. (NYSE: LOW) stands as a prominent leader in the home improvement retail industry and is recognized as a Fortune 100 company. Headquartered in Mooresville, North Carolina, Lowe's operates an extensive network including over 1,750 home improvement stores, 540 branches, and 120 distribution centers across the United States and Canada. As a company, Lowe's is committed to supporting the communities it serves, with initiatives that focus on creating safe and affordable housing, enhancing community spaces, nurturing the next generation of skilled trade professionals, and providing disaster relief when needed. Employing approximately 300,000 associates, Lowe's has established a culture that encourages growth, learning, and diversity.
This job opportunity is for a Customer Service Associate (CSA) Front End Team member at Lowe's retail store. This role is integral to providing an exceptional shopping experience by delivering SMART customer service at all times through the consistent application of Lowe's customer service policies and programs. The CSA Front End Team member is responsible for multiple customer-facing duties, including assisting customers in locating, selecting, and carrying merchandise, demonstrating products as needed, and walking customers through project steps to ensure their satisfaction. The role also involves processing sales transactions efficiently using the cash register, handling returns and refunds per company guidelines, and ensuring accurate cash management including cash counting and daily reconciliation duties.
Moreover, this position requires vigilance in maintaining store security by detecting signs of theft or shoplifting and effectively communicating any security concerns to management or Asset Protection. The individual will also ensure a safe and clean work environment by adhering to housekeeping standards, maintaining safety protocols, and managing equipment such as copiers, CCTV surveillance, cash recyclers, and other store-related devices. This role frequently requires collaboration with other associates and coaching and training team members to improve sales opportunities and departmental functions.
Lowe's offers a competitive hourly pay rate ranging from $16.50 to $17.85, with the starting rate depending on factors such as the position offered, location, education, training, and experience. Eligible associates benefit from a comprehensive suite of wellness and benefits programs tailored to support different lifestyles. These benefits include health, dental, and vision insurance, paid time off such as vacation and holidays, retirement plans with company match, employee assistance programs, educational support, and discounts. Lowe's is an equal opportunity employer that values diversity and inclusivity in its workforce, administering personnel practices without discrimination based on race, color, religion, gender, age, disability, or any other protected status under local, state, or federal laws.
This job opportunity is for a Customer Service Associate (CSA) Front End Team member at Lowe's retail store. This role is integral to providing an exceptional shopping experience by delivering SMART customer service at all times through the consistent application of Lowe's customer service policies and programs. The CSA Front End Team member is responsible for multiple customer-facing duties, including assisting customers in locating, selecting, and carrying merchandise, demonstrating products as needed, and walking customers through project steps to ensure their satisfaction. The role also involves processing sales transactions efficiently using the cash register, handling returns and refunds per company guidelines, and ensuring accurate cash management including cash counting and daily reconciliation duties.
Moreover, this position requires vigilance in maintaining store security by detecting signs of theft or shoplifting and effectively communicating any security concerns to management or Asset Protection. The individual will also ensure a safe and clean work environment by adhering to housekeeping standards, maintaining safety protocols, and managing equipment such as copiers, CCTV surveillance, cash recyclers, and other store-related devices. This role frequently requires collaboration with other associates and coaching and training team members to improve sales opportunities and departmental functions.
Lowe's offers a competitive hourly pay rate ranging from $16.50 to $17.85, with the starting rate depending on factors such as the position offered, location, education, training, and experience. Eligible associates benefit from a comprehensive suite of wellness and benefits programs tailored to support different lifestyles. These benefits include health, dental, and vision insurance, paid time off such as vacation and holidays, retirement plans with company match, employee assistance programs, educational support, and discounts. Lowe's is an equal opportunity employer that values diversity and inclusivity in its workforce, administering personnel practices without discrimination based on race, color, religion, gender, age, disability, or any other protected status under local, state, or federal laws.
Job Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- 1 year retail experience as a cashier
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 1 year retail experience as a cashier
- Ability to obtain sales related licensure or registration as may be required by law
- 1 year experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
- 1 year experience as a head cashier
- Less than 1 year experience working in any department at a Lowe's retail store
- 1 year supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
- Less than 1 year retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
- Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
- Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- Provides proper monetary change to CSA Front End associates for register activities
- Removes security tags, verifies product information, and bags merchandise for customers
- Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
- Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
- Inspects returned merchandise for damages
- Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- Looks up product information and competitor prices for products to verify price match
- Records all items that are used in the store on the store use lists
- Completes cash counting and daily reconciliation duties as assigned
- Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
- Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
- In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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