Part Time - Head Cashier - Flexible

Orlando, FL, USA|

Job Overview

Compensation

Hourly

Range $12.25 - $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Career Development

flexible schedule

Job Description

Lowe's is a leading home improvement retailer known for offering a vast selection of products and solutions that help customers tackle a variety of home projects. With a commitment to exceptional customer service and community involvement, Lowe's has established itself as a trusted brand in the retail industry. The company prides itself on maintaining clean, safe stores and providing a welcoming shopping environment for customers. Lowe's values diversity, equal opportunity, and employee development, offering positions that contribute to both personal growth and professional advancement.

The role being described is a front-end associate position within Lowe's retail environment. This position is integral to delivering outstanding customer experiences at checkout points, particularly assisting with self-checkout registers and traditional cashier duties. Employees in this role are expected to be proactive in monitoring multiple self-checkout stations, providing timely assistance to customers to ensure smooth transaction processes. The role involves engaging customers with product recommendations, helping with merchandise handling, and maintaining store policies related to safety and security.

In addition to hands-on customer service responsibilities, the front-end associate will handle various store operational tasks. This includes opening and closing registers, processing sales transactions including returns and refunds, and managing in-store orders through technology systems. The associate is also responsible for supporting team members, coaching new employees, and assisting in managing security concerns such as theft prevention and loss reduction.

A key aspect of this position is maintaining the cleanliness and safety of the store environment. Responsibilities include ensuring compliance with housekeeping standards, a keen awareness of safety protocols, and operating store equipment when necessary. This role may involve physical activities like standing, walking, reaching, bending, lifting up to 15 pounds, and moving merchandise.

Lowe's offers equal employment opportunities and seeks candidates who demonstrate a willingness to contribute to a positive customer experience while adhering to safety and company regulations. This position suits individuals who have basic retail experience, particularly in cashier roles, and who are ready to take on supervisory and customer service responsibilities in a busy retail setting. The compensation and benefits are competitive and aligned with industry standards, with the starting pay varying depending on location, experience, and other factors.

Overall, this front-end associate role at Lowe's is a dynamic position requiring a balance of customer interaction, operational skill, teamwork, and adherence to safety standards, making it an excellent opportunity for individuals seeking to build a career in retail customer service and management.

Job Requirements

Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information
Less than 1 year of experience using common retail technology, such as smart phones and tablets
1 to 2 years of retail experience as a cashier
Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation

Job Qualifications

High school diploma or equivalent
1 to 2 years of retail experience as a cashier
Experience in identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
Experience as a head cashier
Experience working in any department at a Lowe's retail store
Supervisory experience including directing, delegating, evaluating, training, and coaching employees
Experience detecting common signs of shoplifting and theft prevention
Basic experience using a computer and common retail technology such as smart phones and tablets

Job Duties

Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
Approaches and interacts with customers to proactively recommend products and services appropriately
Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
Thanks the customer for their business and invites them back to shop at Lowe's
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities
Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
Provides proper monetary change to CSA Front End associates for register activities
Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
Removes security tags, verifies product information, and bags merchandise for customers
Answers incoming phone calls and directs calls or takes messages as needed
Opens additional registers, when necessary, to ensure enough coverage always
Assists in line vesting to help quicker turnaround time for checkout
Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
Inspects returned merchandise for damages
Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
Reviews and places online orders and returned merchandise in the appropriate areas
Looks up product information and competitor prices for products to verify price match
Records all items that are used in the store on the store use lists
Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
Performs other duties as assigned