Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Training and Development
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company renowned for its commitment to serving millions of customers weekly through its expansive network of over 1,700 retail stores, 530 branches, and 130 distribution centers across the United States. Headquartered in Mooresville, North Carolina, Lowe's is dedicated to empowering customers to create the homes of their dreams by providing a wide selection of home improvement products, expert services, and community-focused initiatives. With fiscal year 2025 sales surpassing $86 billion and a workforce of approximately 300,000 associates, Lowe's ranks among the leading companies in the home improvement retail industry. The company emphasizes not only business growth but also social responsibility through programs aimed at creating safe and affordable housing, enhancing community spaces, fostering skilled trades education, and offering disaster relief support to communities in need.
The Front End Team role at Lowe's is pivotal in ensuring a seamless and outstanding customer experience through high-quality service and operational support. This position requires individuals to engage proactively with customers, understanding their needs and assisting them in locating, selecting, and purchasing merchandise. The role emphasizes the execution of Lowe's customer service policies and procedures, entailing responsibilities ranging from managing sales transactions and returns to training and coaching associates within the department. The Front End Team member must be adept at operating cash registers, handling monetary exchanges, and managing order processing while ensuring compliance with store safety and security standards. This includes tasks such as monitoring for shoplifting and theft, maintaining store organization, and contributing to a secure working environment.
Additionally, this role demands strong communication skills, as team members must explain product features, benefits, warranties, and Lowe's programs, enhancing the overall customer shopping experience. The ideal candidate will also demonstrate leadership capabilities by coaching peers and assisting in front-end line management during peak operational periods. Familiarity with retail technology, including smartphones, tablets, and store equipment like copiers and surveillance systems, is beneficial. Lowe's seeks team players who are adaptable and responsible, ready to assume additional duties as assigned to support store operations and customer satisfaction. As an equal opportunity employer, Lowe's fosters an inclusive workplace that values diversity and is committed to fair personnel practices without discrimination.
The Front End Team role at Lowe's is pivotal in ensuring a seamless and outstanding customer experience through high-quality service and operational support. This position requires individuals to engage proactively with customers, understanding their needs and assisting them in locating, selecting, and purchasing merchandise. The role emphasizes the execution of Lowe's customer service policies and procedures, entailing responsibilities ranging from managing sales transactions and returns to training and coaching associates within the department. The Front End Team member must be adept at operating cash registers, handling monetary exchanges, and managing order processing while ensuring compliance with store safety and security standards. This includes tasks such as monitoring for shoplifting and theft, maintaining store organization, and contributing to a secure working environment.
Additionally, this role demands strong communication skills, as team members must explain product features, benefits, warranties, and Lowe's programs, enhancing the overall customer shopping experience. The ideal candidate will also demonstrate leadership capabilities by coaching peers and assisting in front-end line management during peak operational periods. Familiarity with retail technology, including smartphones, tablets, and store equipment like copiers and surveillance systems, is beneficial. Lowe's seeks team players who are adaptable and responsible, ready to assume additional duties as assigned to support store operations and customer satisfaction. As an equal opportunity employer, Lowe's fosters an inclusive workplace that values diversity and is committed to fair personnel practices without discrimination.
Job Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement, less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information, less than 1 year experience using common retail technology such as smartphones and tablets, 1 year retail experience as a cashier, ability to obtain sales related licensure or registration as required by law
Job Qualifications
- High school diploma or GED or equivalent experience, less than 1 year experience using a computer including inputting and accessing information, less than 1 year experience with retail technology such as smartphones and tablets, 1 year retail cashier experience, ability to obtain sales-related licensure or registration as required, experience identifying and selling products based on customer needs including add-on sales and warranties, experience as a head cashier, experience working in any Lowe's retail department, supervisory experience including training and coaching employees, retail experience detecting signs of shoplifting
Job Duties
- Provide SMART customer service through execution of Lowe's policies, assist customers in locating and selecting merchandise, respond knowledgeably to customer and employee questions, communicate information on stock, special orders, benefits, and warranties, coach and train associates in departmental duties, process sales transactions, returns, and refunds, provide proper monetary change, remove security tags and bag merchandise, assist with line vesting and open registers as needed, prepare register areas and confirm equipment functionality, inspect returned merchandise for damages, enter and submit customer orders and verify receipts, look up product and competitor pricing, record store use items, perform cash counting and daily reconciliation, monitor cash drawer and recycler levels, watch merchandise entering and leaving store and assist customers triggering alarms, detect signs of shoplifting and communicate to management, maintain cleanliness and organization of store and working areas, ensure a safe and secure work environment including conducting safety reviews and adhering to safety requirements, operate store equipment as needed, perform additional duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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