Part Time Guest Services

Denton, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

flexible scheduling

Job Description

Forefront Living is a compassionate and innovative healthcare organization dedicated to providing high-quality senior care services in Coppell, TX. As a member of a family of care-oriented entities, Forefront Living integrates values rooted in compassion and faith with excellence in long-term care, Alzheimer’s and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care. The organization’s mission is to come together and make each moment matter for those they serve, fostering a supportive environment for residents, patients, families, and staff alike. Forefront Living emphasizes a collaborative work culture that values integrity, respect, and professionalism, aiming to create a positive impact on the lives of seniors and their families.

Forefront Living is seeking part-time Weekend Receptionists to join their team at the Coppell community. This role primarily involves working weekends—Saturday, Sunday, and Monday—from 8 AM to 5 PM, with occasional opportunities to fill in during paid time off periods. The Receptionist plays a crucial role in ensuring that guests and residents experience a warm and welcoming environment from the moment they arrive. This position requires a friendly, professional demeanor and excellent communication skills to effectively manage guest interactions, phone calls, visitor greetings, and a variety of administrative tasks. The Receptionist serves as the frontline representative, answering phone calls promptly within three rings, directing calls and messages as appropriate, and providing assistance to residents with everyday needs such as scheduling appointments, handling mail, and managing small transactions like making change or selling stamps.

In addition to customer service, this role involves essential clerical responsibilities such as scheduling guest cottages, collecting fees, preparing and distributing mail, maintaining office equipment like fax machines and copiers, and reporting unusual situations to the Office Manager or Resident Concierge. The role demands strong organizational abilities, attention to detail, and the capacity to multitask efficiently in a fast-paced environment. Candidates must exhibit a genuine caring attitude toward senior adults and individuals with disabilities, demonstrating patience, compassion, and a commitment to quality service even in stressful situations.

Working as a Weekend Receptionist at Forefront Living offers an opportunity to contribute meaningfully to the care community while developing valuable customer service and administrative skills within the healthcare sector. The organization supports its team members by fostering a respectful workplace culture and encouraging professional growth. This position is ideal for individuals who thrive working with people, enjoy dynamic and varied responsibilities, and wish to build a fulfilling career serving others in a caring environment. Employment is part-time, and applicants with prior experience in front office roles, multi-line telephone systems, and customer interaction are strongly preferred. If you are dedicated to making a positive difference each day and have strong communication and multitasking skills, Forefront Living invites you to join their compassionate team and help continue their meaningful mission.

Job Requirements

High school diploma or GED
minimum two years of experience with PBX or multi-line telephone systems
prior front office or customer interaction experience preferred
ability to handle multiple communication devices such as phones, fax, and intercom
strong communication skills in English, both verbal and written
physical ability to sit for extended periods and frequently stand to assist visitors and residents
ability to multitask and handle high demands in a fast-paced environment
ability to perform essential duties with genuine care and compassion
ability to comply with organizational policies including safety and resident rights

Job Qualifications

High school graduate or GED
two years experience on PBX or multi-line telephone systems
prefer front office experience specifically interacting with customers
ability to handle heavy phone systems, calculator, intercom, two-way radios, fax machine and copier
strong verbal and written communication skills
ability to multitask in fast-paced environments
genuine caring for mature adults, persons with disabilities, and hospice patients
ability to maintain pleasant, caring, and compassionate demeanor in stressful situations
ability to comply with Resident Bill of Rights and organizational safety policies

Job Duties

Model a service attitude towards others
take ownership in solving problems and take initiative to make things better
be friendly and courteous to residents, patients, and co-workers
answer phones within three rings, take messages and/or direct calls to appropriate party
greet and direct visitors including family members, vendors, prospective residents, and volunteers
assist residents with various needs like making change, selling stamps, mailing, and scheduling appointments
collect resident fees and write receipts
prepare outgoing mail such as first class, return receipt, and UPS
receive and distribute resident and facility mail
forward appropriate mail for deceased residents or those who have moved
perform routine clerical duties as assigned by the Office Manager/Resident Concierge
schedule guest cottages and collect appropriate fees
schedule residents appointments according to established drive schedule and routine
report unusual situations to Office Manager/Resident Concierge
maintain front office fax machine and copier, ensuring supplies are stocked
distribute faxes to appropriate persons in a timely manner
perform other duties as assigned by Office Manager/Resident Concierge