Part Time Guest Services Representative

Charleston, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

Employee wellness programs

Job Description

Rick Hendrick BMW Charleston is a premier automotive dealership located at 1518 Savannah Hwy, Charleston, South Carolina. As part of the prestigious Hendrick Automotive Group, the dealership is dedicated to providing an exceptional luxury car buying experience for customers seeking BMW vehicles. Known for its commitment to quality service and customer satisfaction, Rick Hendrick BMW Charleston offers a comprehensive range of new BMW models, pre-owned vehicles, and automotive services. The dealership prides itself on maintaining a professional and welcoming atmosphere, ensuring that customers feel valued and appreciated throughout their visit. With access to a wide inventory and a talented team of sales and service professionals, the dealership continues to grow as a trusted name in the Charleston automotive market.

The role of Guest Services Coordinator at Rick Hendrick BMW Charleston is an essential position within the sales department. This full-time employment opportunity focuses on ensuring a friendly and receptive environment for guests while managing the administrative functions related to customer interactions and sales processes. The coordinator is responsible for critical tasks such as recording customer traffic, managing logs and reports, and supporting smooth communication between guests and sales staff. Although this role does not have supervisory responsibilities, it requires a proactive and personable individual dedicated to maintaining high standards of customer service. The Guest Services Coordinator acts as the first point of contact, handling phone calls, greeting guests, and facilitating their needs with professionalism and efficiency. The position requires attention to detail in data reconciliation and reporting, as well as a commitment to fostering a clean, organized, and positive showroom environment.

Those who excel in this role at Rick Hendrick BMW Charleston will have the opportunity to contribute to customer satisfaction indicators and uphold the company’s core values of servant leadership, teamwork based on trust and respect, integrity, passion for winning, accountability, and continuous improvement. The environment actively supports employee development through training and cross-functional cooperation. This position also demands regular attendance, including flexibility for evening hours, weekends, and holidays, reflecting the dealership's dedication to accommodating customer schedules. Ultimately, the Guest Services Coordinator plays a vital part in enriching the customer experience, making an impact on how guests perceive the dealership and strengthening the overall business success.

Job Requirements

GED or high school diploma
previous customer service experience desired
excellent interpersonal, communication, and organizational skills
valid driver’s license
ability to understand and follow instructions
ability to communicate effectively with customers and company personnel
intermediate skills in Microsoft Office products
ability to learn dealership management system and web-based applications
regular and predictable attendance including scheduled shifts that may include evenings, weekends, and holidays
ability to talk, hear, walk, stand, sit, and use hands to finger, handle, and feel
ability to work in showroom or outdoor sales lot environment with frequent clerical and administrative responsibilities and interaction with customers and employees
ability to read and comprehend instructions, correspondence, and memos
ability to add, subtract, multiply, and divide
ability to apply common sense understanding to carry out instructions and deal with standardized situations

Job Qualifications

GED or high school diploma
intermediate skills in Microsoft Office products
ability to learn dealership management system and web-based applications
previous customer service experience desired
excellent interpersonal, communication, and organizational skills
ability to understand and follow instructions
ability to communicate effectively with customers and company personnel
valid driver’s license
automobile salesperson license preferred
ability to read and comprehend instructions, correspondence, and memos
ability to add, subtract, multiply, and divide
ability to apply common sense understanding to carry out instructions
ability to deal with standardized situations

Job Duties

Performs opening and closing Guest Services procedures
answers incoming phone calls in a courteous, prompt, and professional manner
directs phone calls to the appropriate person
takes accurate messages
directs customers to the appropriate person or department
manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
tracks and filters all incoming calls and takes messages
communicates effectively with Guest Services Manager and Greeters
reconciles and updates data entry with dealership software
produces daily reports including Daily Update (1, 5, Close) and Performance Metric (core Guest Services reports)
walks around the showroom hourly to offer refreshments to guests
provides a warm, positive, and happy environment for guests, their children, and teammates
helps maintain a clean and comfortable environment by monitoring the facility
provides new hire Customer Management training when requested
maintains CSI at or above company standards
maintains an organized, clean, and safe work area
participates in required training
records all hours worked accurately in company timekeeping system
follows safeguards rules and regulations
demonstrates the company's core values
complies with company policies and procedures
observes all federal, state, local, and company safety rules and regulations in the performance of duties
other duties as assigned