Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.50 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Ralph Lauren Corporation is a global leader in the design, marketing, and distribution of premium lifestyle products including apparel, accessories, home goods, fragrances, and hospitality services. Established over 50 years ago, Ralph Lauren has built a strong reputation for creating iconic brands such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps among others. These brands are widely recognized and respected internationally, offering a diverse range of high-quality consumer products that resonate with a global audience. The company prides itself on its distinctive image and commitment to excellence, which is reflected in its diverse product offerings and sustained growth in international markets.
At Ralph Lauren, fostering a culture of inclusion, equity, and belonging is a top priority. The company actively promotes diversity by amplifying voices and perspectives within its workforce while creating environments where all employees feel valued and respected. This is achieved through a strategic focus on talent development, education, communication, employee resource groups, and celebration of diverse cultures. Ralph Lauren’s dedication to these principles ensures a supportive workplace that aligns with the brand’s premium status and global reach.
The Guest Services Coordinator role at Ralph Lauren plays a pivotal part in enhancing the in-store client experience, integral to driving the store's sales goals. Positioned within the retail department in Chicago, Illinois, this hourly position offers a competitive pay range of $17.5 to $25 per hour, dependent on experience and location. The hospitality-focused role emphasizes providing exceptional service to clients through comprehensive hospitality initiatives including food and beverage services in-store, customer engagement, and support for sales teams. The Coordinator acts as the primary liaison for clients’ hospitality needs, ensuring that every interaction aligns with Ralph Lauren’s prestigious brand and delivering a memorable shopping atmosphere.
The Coordinator’s responsibilities include becoming an expert on the products sold in-store to assist clients effectively, managing hospitality services seamlessly, supporting multiple departments as needed, and contributing to marketing and PR activities such as celebrity dressing. They facilitate phone and electronic communications with clients and maintain a welcoming, organized, and inviting retail environment. This role demands a proactive and detail-oriented individual who thrives in a fast-paced retail setting and values superior customer service as a pathway to building lasting client relationships.
The ability to multi-task and manage various aspects of guest services, including transportation and concierge offerings, is essential. The Coordinator supports store operations by preparing for opening and closing, organizing merchandise, and streamlining the shopping experience for clients and sales professionals alike. Additionally, knowledge of alteration procedures and collaboration with shipping and receiving teams further highlights the multifaceted nature of this position. Overall, the Guest Services Coordinator is integral to maintaining Ralph Lauren’s high standards of hospitality, client satisfaction, and operational excellence, contributing to the brand’s ongoing success and reputation.
At Ralph Lauren, fostering a culture of inclusion, equity, and belonging is a top priority. The company actively promotes diversity by amplifying voices and perspectives within its workforce while creating environments where all employees feel valued and respected. This is achieved through a strategic focus on talent development, education, communication, employee resource groups, and celebration of diverse cultures. Ralph Lauren’s dedication to these principles ensures a supportive workplace that aligns with the brand’s premium status and global reach.
The Guest Services Coordinator role at Ralph Lauren plays a pivotal part in enhancing the in-store client experience, integral to driving the store's sales goals. Positioned within the retail department in Chicago, Illinois, this hourly position offers a competitive pay range of $17.5 to $25 per hour, dependent on experience and location. The hospitality-focused role emphasizes providing exceptional service to clients through comprehensive hospitality initiatives including food and beverage services in-store, customer engagement, and support for sales teams. The Coordinator acts as the primary liaison for clients’ hospitality needs, ensuring that every interaction aligns with Ralph Lauren’s prestigious brand and delivering a memorable shopping atmosphere.
The Coordinator’s responsibilities include becoming an expert on the products sold in-store to assist clients effectively, managing hospitality services seamlessly, supporting multiple departments as needed, and contributing to marketing and PR activities such as celebrity dressing. They facilitate phone and electronic communications with clients and maintain a welcoming, organized, and inviting retail environment. This role demands a proactive and detail-oriented individual who thrives in a fast-paced retail setting and values superior customer service as a pathway to building lasting client relationships.
The ability to multi-task and manage various aspects of guest services, including transportation and concierge offerings, is essential. The Coordinator supports store operations by preparing for opening and closing, organizing merchandise, and streamlining the shopping experience for clients and sales professionals alike. Additionally, knowledge of alteration procedures and collaboration with shipping and receiving teams further highlights the multifaceted nature of this position. Overall, the Guest Services Coordinator is integral to maintaining Ralph Lauren’s high standards of hospitality, client satisfaction, and operational excellence, contributing to the brand’s ongoing success and reputation.
Job Requirements
- High school diploma or equivalent
- Relevant work experience preferred
- Strong communication skills
- Ability to multitask in a fast-paced retail environment
- Proactive and self-motivated
- Basic computer skills preferred
- Ability to lift up to 30 lbs
- Ability to stand and walk for extended periods
- Willingness to follow health and safety guidelines
- Ability to work flexible hours including weekends
Job Qualifications
- Well-developed written and verbal communication skills
- Excellent interpersonal skills with the ability to build and maintain strong working relationships
- Takes pride in personal presentation and attention to detail
- Strong organizational skills and ability to multi-task
- Ability to work in a fast-paced environment
- Self-starter with a proactive mindset
- Relevant work experience preferred
- Computer skills including Word, Excel, PowerPoint, and Outlook preferred
- Ability to maneuver around the sales floor, stock/dressing room, cash wrap and office
- Ability to work with chemicals, lift up to 30 lbs and climb using a ladder according to health and safety guidelines
- Ability to operate the register and stand for multiple hours
Job Duties
- Actively participate in team initiatives, supporting across hospitality functions when needed
- Develop meaningful and profitable relationships with internal and external clients over the phone
- Facilitate sales via phone calls or electronic communication when appropriate or connect the client to the appropriate sales professional
- Become an expert on product in store to relay product knowledge and availability to clients
- Facilitate customers' shopping experience through various services such as assisting, transportation service and concierge
- Support corporate and store-to-store product requests ensuring effective documentation and tracking
- Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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