Part-Time Guest Service Agent

Kimpton Hotels & Restaurants is a pioneering boutique hotel brand renowned for its heartfelt and genuine approach to hospitality. Founded in 1981 in San Francisco by Bill Kimpton, the company was born out of a desire to transform impersonal, generic hospitality into meaningful human connections. Today, Kimpton continues to uphold its mission to improve the lives of its guests, employees, owners, and the surrounding communities through exceptional service and unique experiences in its properties worldwide.

This boutique hotel brand stands out for its entrepreneurial spirit and vibrant culture that embraces individuality, creativity, and self-leadership. Employees are encouraged to be their authentic selves, bringing their diverse backgrounds, talents, and personalities to work. This inclusive environment fosters a quirky, exciting, and empowering workplace where everyone is motivated to make meaningful contributions that enhance the guest experience.

The Guest Service Agent is a key role within Kimpton, central to delivering the warm, personalized service that defines the brand. This position involves managing front desk operations, including guest registration and check-out, PBX telephone system operation, mail and message service, and acting as a dedicated advocate for the hotel’s guests. The Guest Service Agent's purpose is to create memorable, personalized experiences that foster guest loyalty and encourage repeat visits.

In this role, you will review guest arrivals and special requests, block rooms as needed, and confidently facilitate smooth check-in and check-out processes with professionalism and friendliness. Handling telephone inquiries promptly and knowledgeably is essential to provide complete and accurate information to guests and internal departments. You will complete shift checklists, manage pre-assignment of rooms for VIPs and repeat guests, and ensure strict adherence to credit policies and key control procedures.

Additionally, the position requires managing the daily cash bank, including cash, check, and credit card transaction reconciliation. Monitoring room availability and using the hotel's yield management system to review the status of room sales daily are critical to supporting operational efficiency. The Guest Service Agent also participates in monthly department meetings and maintains communication with other hotel departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet to coordinate seamless guest service.

Kimpton places high value on the diversity and individuality of its team members and aims to cultivate a culture that reflects and celebrates different personalities, lifestyles, education, experiences, and backgrounds. The company is committed to equality and encourages an environment where employees of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders are welcomed and valued.

Working at Kimpton means joining a community that not only values your unique contributions but also supports your growth and success in a dynamic, guest-focused environment. The Guest Service Agent role offers the opportunity to build relationships with guests and colleagues, develop your skills in hospitality, and contribute to the ongoing reputation of Kimpton as a leader in boutique hotel experiences. If you are passionate about hospitality, enjoy working in a lively and inclusive atmosphere, and strive to make a meaningful impact daily, this position is an excellent fit.