Part-Time Guest Experience Specialist

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company distinguished by its unwavering commitment to exceptional guest experiences and a supportive employee culture. With a presence in the world’s most desirable destinations, Four Seasons consistently delivers personalized luxury service, blending timeless elegance with modern comfort. The company’s philosophy prioritizes treating employees with respect and dignity, fostering an environment where teamwork, integrity, and genuine care are the foundation of every interaction. This commitment enables Four Seasons team members to create memorable impressions for guests, residents, and partners alike.

Located in the enchanting high-desert terrain of Santa Fe, New Mexico, Four Seasons Resort Rancho Encantado offers an intimate luxury escape surrounded by the rugged beauty of the Sangre de Cristo foothills. The resort features 65 elegantly designed rooms and casitas set across 57 rolling acres, providing guests with privacy and tranquility just minutes from downtown Santa Fe’s vibrant culture, galleries, and shops. At this destination, guests enjoy a harmonious blend of nature, culture, and refined regional cuisine, while indulging in wellness treatments at the spa, engaging in outdoor adventures like hiking, or simply relaxing by the pool under clear desert skies.

The Regular Part-Time Guest Experience Specialist role at Four Seasons Resort Rancho Encantado Santa Fe is a pivotal position dedicated to enhancing the guest journey through warm hospitality and expert local knowledge. This role is designed for individuals passionate about delivering luxury-level service and who thrive in a collaborative, dynamic environment. The successful candidate will act as a key ambassador of the resort, creating authentic connections with guests, anticipating their needs, and providing tailored recommendations that elevate their stay. This position is ideal for a driven hospitality professional who values integrity, accountability, and a solution-oriented mindset.

The Guest Experience Specialist is expected to bring at least two years of concierge experience, ideally within a luxury setting, and possess an intimate knowledge of Santa Fe and New Mexico’s cultural and recreational offerings. Proficiency in various hospitality software platforms including KEY, Opera, Book 4 Time, and Outlook, along with strong data entry skills, is essential to managing reservations, confirming bookings, and accurately posting charges. A flexible schedule that includes evenings, weekends, and holidays is necessary for this part-time role, which offers competitive pay at $25.89 per hour.

Four Seasons Resort Rancho Encantado is dedicated to fostering a diverse, inclusive workplace where employees feel valued and empowered to grow professionally. Employees enjoy numerous benefits including free and discounted stays at over 135 Four Seasons locations worldwide, global career opportunities, food and beverage and spa discounts, complimentary employee meals and parking, comprehensive training and development programs, a 401(k) retirement plan, and paid sick leave. The culture emphasizes kindness, trust, transparency, and respect, making this role not just a job but a rewarding career path within one of the world’s leading luxury hospitality brands.

This role invites passionate professionals eager to contribute to a team culture centered around excellence and memorable guest experiences within the scenic and culturally rich setting of Santa Fe’s premier luxury resort.