Part Time Guest Arrival Officer

Sheraton Hotels & Resorts, a part of Marriott International, is a globally recognized hospitality brand known for its commitment to delivering exceptional guest experiences since 1937. Located at 500 Canal St, New Orleans, Louisiana, Sheraton is more than just a hotel chain; it is a vibrant community of over 400 locations worldwide where guests and associates come together to create memorable moments. This establishment prides itself on fostering a welcoming environment that celebrates diversity, inclusivity, and a genuine sense of belonging among its employees and guests alike. Sheraton’s dedication to quality service and organizational excellence makes it a top choice for travelers and hospitality professionals seeking a dynamic and supportive workplace.

The role of Guest Arrival Expert at Sheraton Hotels & Resorts in New Orleans offers a unique opportunity to be the first and last impression guests have during their stay. This full-time, non-management position pays $16.00 per hour and requires open availability for scheduling flexibility. The Guest Arrival Expert is responsible for ensuring that guests experience a warm, seamless, and memorable arrival and departure process. This role involves more than just check-in and check-out procedures; it embraces the philosophy that each guest interaction should be an integral part of their overall experience.

As a Guest Arrival Expert, you will take initiative to provide a wide range of services that assist guests throughout their arrival and departure, including processing operational needs, fulfilling special requests, completing reports, and sharing local highlights to enhance the guest experience. You will have the autonomy to move freely within your workspace to perform necessary tasks that ensure smooth transactions. This position requires a proactive and customer-focused mindset, as well as the ability to maintain professional conduct at all times.

Success in this role depends on several critical factors: maintaining a safe work environment, strictly following company policies and procedures, safeguarding company assets, and preserving client confidentiality. Expect to be physically active during your shift, including standing, walking, or sitting for extended periods and performing manual tasks such as lifting or moving objects up to 23 kilograms independently and heavier items with assistance. The position demands physical stamina and a willingness to engage in a variety of reasonable duties to ensure the highest standards of guest service and operational excellence.

Sheraton and Marriott International are committed to equal employment opportunities and create an open, barrier-free work environment that respects and values diversity. Employees from all backgrounds, including those with disabilities and veterans, are welcomed and supported to thrive in their careers. Joining Sheraton means becoming part of a global family where teamwork, cultural fusion, and shared values drive success and personal growth.

If you enjoy working with people, providing heartfelt service, and creating meaningful guest experiences, this role is an excellent chance to develop your hospitality career with a world-leading brand. You will be part of an incredible worldwide team dedicated to delivering exceptional hospitality and creating a sense of community in every guest interaction. At Sheraton, you can be your best self, fulfill your purpose, and contribute to a mission that embodies "The place where the world meets."