Part-time Front Office Agent

Starwood Hotels is a distinguished luxury hotel brand management company founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Committed to preserving the beauty of the world, Starwood Hotels fosters a culture rooted in thoughtful, inspired teamwork, collaboration, excellent guest service, and a deep respect for nature. This mission-driven organization seeks to impact the lives of its team members positively, deliver memorable experiences for its guests, build a community of like-minded travelers, and uphold a strong commitment to sustainability and diversity. As a hospitality leader, Starwood Hotels continuously strives to blend high-quality service with environmental consciousness, creating an enriching and fulfilling work environment for its employees. The company values inclusivity and equal opportunity, promoting a diverse and empowered workforce that supports personal and professional growth. Opportunities for career advancement are abundant as the company grows rapidly, with a supportive culture that motivates team members to thrive and succeed in their roles.

The Front Office Agent role at Starwood Hotels offers an exciting entry point to this dynamic luxury hotel environment. Serving as the initial point of contact for guests, the Front Office Agent is crucial in shaping the overall guest experience by providing warm, professional, and efficient service from arrival to departure. Responsibilities include managing check-ins and check-outs, handling guest inquiries, managing reservations, and facilitating smooth communication across hotel departments such as housekeeping and maintenance. The role demands multitasking under busy conditions, a friendly demeanor, and excellent communication skills to ensure all guests’ needs and concerns are promptly addressed. Additionally, the Front Office Agent is tasked with managing payments, maintaining accurate records, and handling incoming and outgoing calls with courtesy and precision. This position requires familiarity with hotel management software and adherence to fire, emergency, and safety procedures to guarantee guest and staff security.

Working at Starwood Hotels means joining a community that cares deeply about its people and the environment. The company provides a supportive atmosphere that encourages professional development, including access to SH University, an exclusive online platform offering courses and certifications for team members. Benefits such as competitive medical, dental, and vision plans, an employee assistance program, retirement planning, paid personal days, and a team member recognition program enhance the overall employee experience. The company embraces a flexible work schedule to accommodate varying shifts, including early mornings, late nights, weekends, and holidays, reflecting the nature of the hospitality industry.

This position is pay-grade competitive, offering between $25.00 and $27.00 per hour, and hiring individuals who can satisfactorily communicate in English, demonstrate computer proficiency, and thrive in fast-paced environments. Starwood Hotels is dedicated to creating an inclusive workplace free from discrimination, actively encouraging applications from diverse candidates and making accommodations when needed. For hospitality professionals who are passionate about service excellence, sustainability, and career growth, the Front Office Agent position at Starwood Hotels represents a highly rewarding and enriching opportunity.