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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $27.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Retirement Planning
Paid Personal Days
career advancement
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group. Committed to preserving the beauty of the world, Starwood Hotels fosters a culture rooted in thoughtful, inspired teamwork, collaboration, excellent guest service, and a deep respect for nature. This mission-driven organization seeks to impact the lives of its team members positively, deliver memorable experiences for its guests, build a community of like-minded travelers, and uphold a strong commitment to sustainability and diversity. As a hospitality leader, Starwood Hotels continuously strives to blend high-quality... Show More
Job Requirements
- Previous hotel experience
- ability to satisfactorily communicate in English (speak, read, write)
- basic math skills for accurate computations
- attention to detail and accuracy in performing duties
- proficiency in Windows and property management software
- ability to multitask effectively in a busy environment
- clear and pleasant verbal communication
- willingness to work flexible schedules including nights, weekends, and holidays
Job Qualifications
- Previous hotel experience
- ability to satisfactorily communicate in English (speak, read, write)
- ability to accurately compute and manipulate mathematical calculations
- ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
- computer knowledge in Windows environment as well as proficiency in the property management system
- ability to handle multiple calls and tasks simultaneously in a fast-paced environment
- excellent verbal communication skills, with a clear and pleasant speaking voice
- ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays
Job Duties
- Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience
- address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction
- anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night
- manage payments, including cash, credit card transactions, and room charges
- complete all items as listed on shift checklists
- maintain accurate records of guest information, room assignments, and billing
- follow proper cash handling procedures
- work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations
- maintain familiarity with hotel management software and basic computer skills
- knowledgeable of hotel fire, emergency, and safety procedures
- respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals
- assist guests with various requests, such as room service orders, wake-up calls, or information inquiries, and ensure their needs are met
- take accurate messages for guests or staff members and ensure they are delivered promptly
- screen calls to identify the nature of the inquiry and transfer them to the correct department or person
- handle emergency calls calmly and efficiently, following the hotel's procedures to ensure guest and staff safety
- maintain accurate logs of incoming and outgoing calls, messages, and any guest complaints or requests
- provide guests with information about the hotel’s services, amenities, and local attractions
- communicate guest requests and information to relevant departments, such as housekeeping, maintenance, or room service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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