Part-Time Front Desk/AYS Agent

JW Marriott Washington DC is a prestigious luxury hotel located in the heart of the nation's capital, offering world-class accommodations and impeccable service to its guests. As part of Marriott International's luxury portfolio, JW Marriott consists of over 100 distinguished properties in major cities and unique resort locations globally. The brand is recognized for its commitment to excellence, both in guest experience and associate well-being. JW Marriott believes that the happiness of its associates directly impacts guest satisfaction, embodying a culture of confidence, innovation, and genuine hospitality. Employees are provided with a supportive community, professional development opportunities, and a workplace where they can truly belong and grow. The hotel proudly upholds the legacy of J. Willard Marriott, focusing on creating a welcoming atmosphere for guests and associates alike.

The role available at JW Marriott Washington DC is a Part-Time Non-Management position within Rooms and Guest Services Operations. This role plays a critical part in the smooth functioning of guest check-in and check-out procedures, reservations, and overall guest communication. Responsibilities include organizing and processing room reservations, securing payments, and managing billing adjustments. The position involves activating and filing room keys, addressing guest requests promptly, and providing clear information about property amenities, services, and local attractions. Additionally, the role requires running daily reports, managing cashier and closing duties on the computer system, and handling wake-up calls and guest messages professionally.

The Front Desk position requires a strong focus on guest satisfaction by responding to special requests, coordinating with other hotel departments such as housekeeping or bell services, and ensuring all guest inquiries or issues are resolved efficiently. Candidates must adhere strictly to company safety and security policies, maintain professional appearance and confidentiality, and foster positive working relationships. This position requires excellent communication skills, attention to detail, and the ability to operate various computer and point of sale systems. Physical demands include standing or walking for long periods and handling light lifting.

Preferred qualifications include a high school diploma or GED equivalent. No prior related work or supervisory experience is necessary, making this an excellent entry-level opportunity for individuals looking to begin a career in the hospitality industry. Marriott International offers a competitive wage of $23.21 per hour for this role, with potential increases over time. Additional benefits include health care, life insurance, disability coverage, earned paid time off or sick leave, and more. This role is perfect for candidates passionate about delivering exceptional customer service and eager to be part of a renowned hospitality brand that values its associates’ growth and success. Joining JW Marriott gives employees the chance to be part of a global team dedicated to providing superb hospitality and a rewarding work environment where one can flourish.