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Marriott International, Inc logo

Part-Time Front Desk/AYS Agent

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $23.21 - $30.95
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Work Schedule

Standard Hours
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Benefits

Health care benefits
earned paid time off
sick leave
Life insurance
Disability Coverage

Job Description

JW Marriott Washington DC is a prestigious luxury hotel located in the heart of the nation's capital, offering world-class accommodations and impeccable service to its guests. As part of Marriott International's luxury portfolio, JW Marriott consists of over 100 distinguished properties in major cities and unique resort locations globally. The brand is recognized for its commitment to excellence, both in guest experience and associate well-being. JW Marriott believes that the happiness of its associates directly impacts guest satisfaction, embodying a culture of confidence, innovation, and genuine hospitality. Employees are provided with a supportive community, professional development opportunities, and a workplace... Show More

Job Requirements

  • High school diploma or GED equivalent
  • no prior related work experience required
  • no supervisory experience required
  • ability to work part-time
  • ability to follow company policies
  • professional appearance and demeanor
  • good communication skills
  • physical ability to stand, walk, and lift up to 10 pounds
  • ability to maintain confidentiality

Job Qualifications

  • High school diploma or GED equivalent
  • excellent communication skills
  • strong customer service orientation
  • ability to operate computers and point of sale systems
  • ability to stand or walk for extended periods
  • attention to detail
  • ability to handle financial transactions
  • ability to work collaboratively in a team environment

Job Duties

  • Organize, confirm, and process guest check-ins and check-outs
  • manage room reservations, requests, changes, and cancellations
  • secure payments and verify billing
  • activate and file room keys
  • process guest requests and relay messages
  • run and review daily reports and logs
  • complete cashier and closing reports
  • accept and record wake-up call requests
  • count and secure bank at beginning and end of shift
  • respond to special guest requests
  • document information in shift logs and memo books
  • notify security of theft reports
  • operate telephone switchboard
  • advise guests of messages
  • assist guests with telephone and internet access
  • follow company safety and security policies
  • maintain professional appearance
  • protect company assets
  • welcome and assist guests
  • communicate clearly and professionally
  • develop positive working relationships
  • ensure adherence to quality standards
  • perform light physical tasks
  • complete other duties as assigned

Job Criteria

Experience

No experience required


Job Location

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