Part Time Front Desk Representative / Concierge

Reside is a prominent leader in the alternative-accommodations industry, specializing in providing innovative housing solutions that merge the best features of hotels and apartments. Operating in over 200 cities across the United States and 130 international destinations, Reside offers a unique blend of hospitality services combined with the convenience and comfort of traditional apartment living. The company prides itself on delivering multi-platform logistics-based housing options designed to meet varied guest needs with a high-touch service level akin to small boutique operations, yet scaled by the capacity and resources of a global enterprise. This extensive reach and operational expertise make Reside a pioneer in alternative accommodations, continuously expanding and adapting to new market demands.

We are currently seeking a Part Time Front Desk Representative / Concierge to join our dynamic team at Broadway Plaza in Rochester, MN. This role is essential in supporting daily business operations and enhancing the guest experience through prompt, professional service. The ideal candidate will assist guests with a variety of needs, ranging from luggage handling to providing detailed information about local services and amenities. Operating within a lively and engaging environment, the representative will play a critical part in patrolling the building to ensure safety by monitoring security cameras and responding quickly to any emergency alerts such as fire calls. The responsibility also includes managing check-ins by offering comprehensive knowledge about appliances, transportation options, and neighborhood highlights.

This position requires excellent communication skills, a customer-focused mindset, and the flexibility to adapt schedules according to business demands, including potential work during holidays or alternate shifts. While the position is part-time, it offers competitive pay at $18 per hour and access to a comprehensive benefits package including medical, dental, and vision insurance, alongside a 401k plan with employer matching. The Front Desk Representative / Concierge will also handle administrative duties, such as logging activities related to valet parking and package management, maintaining clean and welcoming lobby areas, and providing cross-training to fellow staff members when required.

The working environment resembles a typical office setting with a designated desk and computer, amidst occasional interruptions and background noise common in receptionist roles. Physical demands include regular sitting, talking, using a computer keyboard and telephone, as well as occasional walking and lifting up to 30 pounds. This role does not involve supervisory responsibilities but requires a commitment to upholding company values and consistently exceeding guest expectations. Reside adheres strictly to equal employment opportunities, ensuring an inclusive workplace welcoming diverse backgrounds and experiences. Applicants must be legally authorized to work in the United States, undergo background checks, and comply with drug-free workplace policies. Candidates passionate about hospitality and dedicated to delivering exceptional service will find this role both rewarding and integral to Reside's continued success.