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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Employee Discounts
Job Description
The InterContinental Hotels Group, commonly known as IHG, is a global leader in the hospitality industry, operating a diverse portfolio of hotel brands across the world. With over 370,000 colleagues spread across 100 countries, IHG prides itself on delivering exceptional guest experiences through innovation, collaboration, and dedication. IHG's commitment to creating memorable moments for every guest starts from the moment they step through the doors of any of their hotels.
This position is for a Front Desk Agent role at IHG, an integral part of the hospitality experience. As a Front Desk Agent, you will be the first poi... Show More
This position is for a Front Desk Agent role at IHG, an integral part of the hospitality experience. As a Front Desk Agent, you will be the first poi... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year front desk or guest service experience
- Strong communication skills
- Problem-solving skills
- Fluency in local language
- Basic computer and math skills
- Flexibility to work nights, weekends, and holidays
- Ability to lift up to 50 pounds
- Physically capable of bending and kneeling
- Professional appearance
- Commitment to safety protocols
Job Qualifications
- High school diploma or qualification
- At least one year of experience in a front desk or guest service position
- Good communication and problem-solving skills
- Fluency in the local language
- Basic literacy and tech-savviness
- Ability to lift, push, and pull objects up to 50 pounds
- Flexibility to work varying shifts including weekends, evenings, and public holidays
- College or university degree is a plus but not essential
Job Duties
- Check-in and check-out hotel guests in a timely and professional manner
- Process all payments according to established procedures
- Manage guest bookings and upselling opportunities
- Provide local insights and anticipate guest needs
- Handle cash and credit transactions
- Control and release safety deposit boxes
- Record and act on guest preferences, messages, requests, questions, and concerns
- Report incidents and follow safety procedures
- Assist colleagues with additional ad-hoc duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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