Part Time Front Desk Agent/ Night Auditor/Overnight/Weekends/On-Call

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

Comprehensive health insurance

Vacation Time

quarterly bonuses

Paid Time Off

Career advancement opportunities

Supportive and inclusive work environment

Additional employee perks

Job Description

RAM Hotels is a dynamic and thriving hotel management company based in Columbus, Georgia, prominently recognized for its innovative approach within the hospitality sector. Over the past several years, RAM Hotels has established itself as a leader in corporate America’s midscale hotel industry, primarily operating in key markets throughout Alabama and Georgia. The company is devoted to exceeding guest expectations by continuously evolving and reshaping the hospitality experience. Employees at RAM Hotels become part of a close-knit family, where career development and professional growth are encouraged in a supportive and inclusive environment.

The Front Desk Clerk position at ... Show More

Job Requirements

Experience with front office equipment
Flexibility to work varied schedules
Ability to manage and resolve disruptive circumstances effectively
Maintain composure and express compassion under pressure
Engage guests proactively and consistently
Promote the property with a positive attitude
Embrace and respect diversity and multicultural environments
Understand safety and emergency procedures
Physical stamina to perform job duties
Commitment to excellent guest service

Job Qualifications

High school graduate or equivalent
One year of work-related experience in customer service, hotel industry, or related fields preferred
Proficient in MS Word, Excel, and PowerPoint
Experience with data entry and database management
Excellent telephone etiquette
Understanding of the hospitality industry preferred
Previous experience as a Guest Services Agent preferred
Bilingual communication skills preferred
Strong written and oral communication skills
Excellent organizational skills
Ability to perform repetitive tasks
Physical ability to walk, sit, stand, and lift up to 40 lbs

Job Duties

Serve as concierge to guests (including making restaurant reservations, providing directions, recommending area attractions)
Become familiar with the property location, room types, rates, and services
Review guest reservation status, present options and alternatives, and help guests make choices using suggestive selling techniques
Accommodate guests with registration, assign rooms, generate secure room cards, and assist with special requests
Verify guest payment methods, adhere to credit and cash handling policies, and post charges to guest accounts
Input guest information into the PMS system and ensure the front desk area is clean and presentable
Collaborate with housekeeping and maintenance departments to ensure room status is up to date and coordinate guestroom maintenance requests

Job Location

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