Part Time - Front Desk Agent - MFTRA

IHG (InterContinental Hotels Group) is a leading multinational hospitality company known for its diverse portfolio of hotel brands catering to a wide range of travelers across the globe. With a presence spanning over 100 countries and a passionate workforce of approximately 370,000 colleagues, IHG has built its reputation on delivering exceptional guest experiences through its commitment to service, quality, and innovation. The company continually emphasizes creating moments that matter for every guest, blending comfort, convenience, and local insights to ensure each stay is memorable and engaging.

This job opportunity is for a Front Desk Agent position within the IHG family. The role is essential in setting the tone and pace of a guest's stay, acting as the warm and professional first point of contact. A Front Desk Agent at IHG is expected to deliver seamless transaction handling paired with attentive, personalized service that anticipates guest needs and elevates their overall experience. The role is full-time and offers an hourly wage ranging from $20.75 to $23.99, complemented by a comprehensive benefits package including paid time off, medical, dental, vision insurance, 401k plan, and other incentives available to eligible employees.

The Front Desk Agent plays a pivotal role in ensuring guests feel welcomed and valued from the moment they enter the hotel lobby. Responsibilities include managing guest bookings, offering valuable upselling recommendations to enhance the stay, facilitating swift check-in and check-out procedures including identification verification and room key distribution, and overseeing safety deposit box controls. Beyond transactional tasks, the agent acts as a trusted advisor, providing local knowledge and handling inquiries or concerns efficiently and empathetically. Managing cash and credit transactions responsibly is also critical.

This role demands a proactive and flexible approach, recognizing this is a 24/7 hospitality environment requiring shifts that may include evenings, weekends, and public holidays. The ideal candidate will possess excellent communication and problem-solving skills, ensuring guests leave with positive memories even in challenging situations. Fluency in the local language is required, while additional language skills are advantageous. The role involves physical demands, such as lifting or moving objects up to 50 pounds, so physical strength and stamina are necessary.

As a brand ambassador, the Front Desk Agent takes pride in their appearance and conduct while staying informed about current hotel events and activities to better engage and assist guests. Adaptability is key, as agents are expected to support colleagues with other ad-hoc duties when needed, maintaining a collaborative team environment that drives the IHG mission forward.

Joining IHG means becoming part of a global community where passion meets opportunity. The company encourages employees to innovate, collaborate, and develop their careers while making a real difference in guests' lives worldwide. The Front Desk Agent role is an excellent fit for individuals looking to start or advance their career in hospitality, providing a dynamic workplace that values dedication and customer-centric service.