Part Time - Front Desk Agent - MFMYB

IHG (InterContinental Hotels Group) is a globally recognized leader in the hospitality industry, operating a diverse portfolio of hotels and resorts across various countries. With a rich heritage and commitment to delivering exceptional guest experiences, IHG offers a welcoming and professional environment where employees can thrive and grow their careers. As one of the largest hotel companies in the world, IHG operates multiple brands catering to different market segments, ensuring that every guest's stay is memorable and comfortable. The company places a strong emphasis on innovation, inclusivity, and sustainability, making it a preferred employer for many hospitality professionals.

The Front Desk Agent role at IHG is central to creating a memorable and seamless guest experience from the moment guests arrive at any hotel location. This position is not only about managing transactions but also about being the friendly face and trusted contact for guests throughout their stay. Front Desk Agents are responsible for checking in and checking out guests efficiently, managing bookings, answering inquiries, and providing local insights that enhance guests' visits. They play a vital role in up-selling available services, handling cash and credit payments securely, and adhering to all safety procedures to ensure the well-being of guests and staff alike.

This role requires strong communication skills, empathy, and problem-solving abilities to turn potential challenges into positive outcomes, ensuring that each guest leaves with great memories. Candidates for this position should be tech-savvy, able to use various software for reservations and transactions, and flexible to work night, weekend, or holiday shifts as needed. The role involves some physical activity, including lifting objects up to 50 lbs and performing tasks that may require bending and kneeling.

The hourly pay range for this position is from $17.95 to $18.91, reflecting the company's commitment to fair and competitive compensation. In addition to monetary benefits, IHG offers a comprehensive benefits package to eligible employees, including paid time off, medical, dental, and vision insurance, 401k retirement plans, and more. More than just a job, this role offers an opportunity to join a global team of over 370,000 colleagues spanning 100 countries. IHG encourages its employees to let their passion shine, innovate, collaborate globally, and embrace ambition within a supportive and inclusive workplace culture.

Whether you have extensive experience in guest services or are looking to start your career in hospitality, IHG welcomes applicants who want to make a difference and create exceptional experiences every day. Even if you do not meet every single requirement, IHG encourages you to apply and start your journey in a rewarding and dynamic industry where your contributions matter deeply.