Part-Time Front Desk Agent Hotel Saint Louis
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Team driven culture
Vacation pay
Holiday pay
Reduced room rates
401(k)
Job Description
Hotel Saint Louis, a distinguished member of the Marriott Autograph Collection, is a multi-award-winning hotel development and hospitality management company dedicated to providing exceptional guest experiences. Renowned for its commitment to excellence, this hotel combines upscale amenities with a unique charm that reflects the vibrant cultural heritage of Saint Louis. The establishment prides itself on a team-driven and values-based culture that fosters a supportive and dynamic working environment. As part of a global hospitality leader, Hotel Saint Louis offers employees an opportunity to grow and develop within an internationally recognized brand known for quality service, innovation, and exceptional guest satisfaction.
The role of the Front Desk Agent at Hotel Saint Louis is pivotal in ensuring guests receive a warm, professional, and courteous welcome throughout their stay. This position offers flexible part-time or full-time employment opportunities, catering to candidates seeking work-life balance and varied schedules. Front Desk Agents are the first point of contact and play a crucial role in shaping the overall guest experience by responding promptly to inquiries, managing reservations, and providing detailed and timely information about the hotel and services. The role demands a friendly demeanor, excellent communication skills, and the ability to handle multiple guest requests energetically and professionally.
The Front Desk Agent is responsible for greeting guests upon arrival, verifying reservations and payment methods while promoting the hotel's preferred guest program. They manage guest accounts efficiently, including payment processing, maintaining accurate records, and ensuring the security of keys and safety deposit boxes. In addition, Front Desk Agents resolve guest complaints positively, assist with luggage and transportation services when applicable, and provide knowledgeable recommendations about the local area and hotel amenities. The role requires adherence to company policies and standard operating procedures, including those related to health and safety, cash handling, and guest privacy.
Candidates will be expected to maintain open communication with all hotel departments, contribute to a positive team environment, and demonstrate professionalism and reliability in all aspects of their work. They will also actively seek opportunities to upsell rooms and promote hotel services, enhancing the hotel's revenue and guest satisfaction. This role offers an engaging and rewarding experience for individuals passionate about hospitality and committed to delivering outstanding customer service in a fast-paced, elegant hotel setting.
The role of the Front Desk Agent at Hotel Saint Louis is pivotal in ensuring guests receive a warm, professional, and courteous welcome throughout their stay. This position offers flexible part-time or full-time employment opportunities, catering to candidates seeking work-life balance and varied schedules. Front Desk Agents are the first point of contact and play a crucial role in shaping the overall guest experience by responding promptly to inquiries, managing reservations, and providing detailed and timely information about the hotel and services. The role demands a friendly demeanor, excellent communication skills, and the ability to handle multiple guest requests energetically and professionally.
The Front Desk Agent is responsible for greeting guests upon arrival, verifying reservations and payment methods while promoting the hotel's preferred guest program. They manage guest accounts efficiently, including payment processing, maintaining accurate records, and ensuring the security of keys and safety deposit boxes. In addition, Front Desk Agents resolve guest complaints positively, assist with luggage and transportation services when applicable, and provide knowledgeable recommendations about the local area and hotel amenities. The role requires adherence to company policies and standard operating procedures, including those related to health and safety, cash handling, and guest privacy.
Candidates will be expected to maintain open communication with all hotel departments, contribute to a positive team environment, and demonstrate professionalism and reliability in all aspects of their work. They will also actively seek opportunities to upsell rooms and promote hotel services, enhancing the hotel's revenue and guest satisfaction. This role offers an engaging and rewarding experience for individuals passionate about hospitality and committed to delivering outstanding customer service in a fast-paced, elegant hotel setting.
Job Requirements
- High school diploma or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards
- Ability to speak, read, write, and understand the primary workplace language
- Good communication skills both verbal and written
- Basic math and computer competency
- Knowledge of hotel services and local area
- Ability to stand and move for extended periods
- Capacity to lift up to 15 lbs occasionally
- Ability to perform repetitive physical tasks
- Flexibility to work various shifts including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt brand standards
- Ability to speak, read, write, and understand workplace languages
- Good verbal and written communication skills
- Basic computational and computer skills
- Extensive knowledge of hotel services and local attractions
- Ability to perform moderate physical tasks such as standing and lifting up to 15 lbs
- Commitment to guest service excellence
- Strong problem-solving and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Greet and welcome guests upon arrival
- Register guests, verifying reservations and payment information
- Promote the preferred guest program and recognize current members
- Accept payment for guest accounts and maintain accurate daily reports
- Issue keys and control access to safety deposit boxes
- Respond promptly and resolve guest complaints
- Answer telephone inquiries politely and efficiently
- Take reservations and perform check-ins and check-outs accurately
- Assist guests with luggage and transportation services if applicable
- Provide knowledgeable information about hotel services and local area attractions
- Handle messages, wake-up calls, mail, and guest requests
- Follow company standard operating procedures
- Work enthusiastically and positively with team members
- Maintain professional conduct and foster good relationships with co-workers
- Use time effectively and communicate openly with departments
- Accept feedback and respond positively to new ideas
- Adhere to safety and security policies
- Actively seek opportunities to upsell rooms and amenities
- Ensure accurate completion of shift closing procedures
- Stay informed about hotel operations and upcoming VIP arrivals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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