Part Time Front Desk Agent/ Guest Services Rep
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.00 - $16.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Retirement Plan
employee perks
Paid Time Off
Job Description
Candlewood Suites Columbia-Ft. Jackson located at 921 Atlas Rd, Columbia, SC 29209, is part of the renowned Maya Hotels family, a prominent hospitality group recognized for excellence across multiple well-established hotel brands. Maya Hotels represents a collection of top hospitality brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. This diversity allows the company to maintain a strong position in the competitive hospitality market, offering guests a variety of comfortable, high-quality lodging options. Maya Hotels is committed to delivering outstanding guest experiences through exceptional service, a welcoming atmosphere, and a professional work environment. Their dedication to employee growth and well-being makes them a desirable employer within the hospitality sector. For further insight into their operations and values, visit www.mayahotels.com.
The company is currently seeking a Part-Time Front Desk Agent/Guest Service Representative to join the team at Candlewood Suites Columbia-Ft. Jackson. This role is pivotal as the first point of contact for guests, entrusted with creating a warm, professional, and efficient service experience that sets the tone for each guest’s stay. As a Front Desk Agent, you will engage directly with guests to ensure their satisfaction, handling everything from check-in and check-out procedures to managing reservations, fielding inquiries, and resolving any issues that arise during a guest’s visit.
This position demands a customer-oriented approach and the ability to work effectively in a dynamic, fast-paced environment. The successful candidate will have the opportunity to refine their customer service and hospitality skills while working with some of the top brands in the hotel industry. Alongside offering competitive pay and performance-based bonuses, Maya Hotels provides a comprehensive benefits package that includes medical, dental, and vision insurance, employer-paid life insurance, retirement savings plans with employer contributions, and generous paid time off. The supportive and friendly work environment encourages personal and professional development, offering pathways to career advancement within Maya Hotels. If you are passionate about hospitality, enjoy interacting with people, and thrive in a collaborative team setting, this role offers a fantastic opportunity to advance your career with a reputable company dedicated to excellence and guest satisfaction.
The company is currently seeking a Part-Time Front Desk Agent/Guest Service Representative to join the team at Candlewood Suites Columbia-Ft. Jackson. This role is pivotal as the first point of contact for guests, entrusted with creating a warm, professional, and efficient service experience that sets the tone for each guest’s stay. As a Front Desk Agent, you will engage directly with guests to ensure their satisfaction, handling everything from check-in and check-out procedures to managing reservations, fielding inquiries, and resolving any issues that arise during a guest’s visit.
This position demands a customer-oriented approach and the ability to work effectively in a dynamic, fast-paced environment. The successful candidate will have the opportunity to refine their customer service and hospitality skills while working with some of the top brands in the hotel industry. Alongside offering competitive pay and performance-based bonuses, Maya Hotels provides a comprehensive benefits package that includes medical, dental, and vision insurance, employer-paid life insurance, retirement savings plans with employer contributions, and generous paid time off. The supportive and friendly work environment encourages personal and professional development, offering pathways to career advancement within Maya Hotels. If you are passionate about hospitality, enjoy interacting with people, and thrive in a collaborative team setting, this role offers a fantastic opportunity to advance your career with a reputable company dedicated to excellence and guest satisfaction.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong interpersonal and verbal communication skills
- Problem-solving and conflict resolution abilities
- Attention to detail and multitasking skills
- Proficiency in computer and reservation software
- Cash handling experience
- Flexible to work various shifts including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service, hospitality, or hotel front desk operations preferred
- Strong interpersonal and verbal communication skills
- Ability to think quickly and resolve guest issues efficiently
- Ability to work accurately and efficiently in a fast-paced environment
- Proficiency in computer systems, hotel reservation software, and basic accounting principles
- Familiarity with handling payments, processing transactions, and balancing a cash drawer
- Ability to work various shifts, including evenings, weekends, and holidays
Job Duties
- Greet guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
- Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction
- Manage hotel reservations, ensuring accuracy in the booking process
- Process online and phone reservations, verify guest details, and assign rooms based on preferences
- Stay informed on room availability, rates, and special promotions to provide accurate information to guests
- Work closely with housekeeping and other hotel departments to ensure seamless guest experiences
- Keep the front desk area clean, organized, and stocked with necessary supplies
- Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
- Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
- Answer phone calls promptly and professionally, redirecting calls or taking messages as needed
- Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
- Monitor the lobby area to ensure a safe and welcoming environment for guests and employees
- Respond to emergency situations such as medical incidents or fire alarms by following established procedures
- Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
- Communicate effectively with team members to share information and resolve issues
- Participate in training programs and meetings to enhance job knowledge and skills
Job Criteria
Experience
No experience required
Job Location
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