Part Time Front Desk Agent/ Guest Services Rep

Holiday Inn Express Charlotte Airport is a prominent hotel located at 108 Airport Commons Dr, Charlotte, NC 28208. It is part of the renowned Maya Hotels family, a leading hospitality company known for managing several reputable hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels has established itself as a premier hospitality provider committed to delivering exceptional guest experiences. The Holiday Inn Express Charlotte Airport embodies these values by offering comfortable accommodations and convenient access to the Charlotte Douglas International Airport, making it an ideal choice for travelers seeking quality and convenience.

Joining Maya Hotels as a Front Desk Agent / Guest Service Representative at the Holiday Inn Express Charlotte Airport means becoming part of a dedicated team that values professionalism, customer service, and teamwork. This role is crucial as the first point of contact for guests, ensuring that every visitor receives a warm welcome and professional assistance throughout their stay. The position requires a customer-oriented mindset, the ability to work efficiently under pressure, and excellent communication skills to provide information about hotel amenities, services, and local attractions. The Front Desk Agent is responsible for managing reservations accurately, handling guest inquiries and complaints gracefully, and maintaining the front desk's organization and security.

This full-time position offers a competitive salary along with performance-based bonuses. Benefits include medical, dental, and vision insurance, 100% employer-paid life insurance, voluntary life and AD&D, short-term disability, accident and critical illness insurance, and retirement savings through a 401K plan with employer contributions. Employees also enjoy perks such as referral programs, hotel discounts, and paid time off to support work-life balance. Maya Hotels promotes career growth opportunities within its expanding family, providing a supportive and friendly environment for all staff members.

The Front Desk Agent’s duties at Holiday Inn Express Charlotte Airport encompass greeting guests warmly upon arrival, managing check-in/check-out procedures efficiently, assisting with reservations both online and by phone, and collaborating closely with housekeeping and maintenance teams to ensure a seamless guest experience. Safety and security protocols are strictly followed to protect both guests and staff, making sure the lobby remains a safe and welcoming space. This role also involves administrative responsibilities such as handling cash transactions, balancing the cash drawer, answering phones professionally, and preparing daily reports on hotel occupancy and revenue.

Successful candidates will have at least a high school diploma or equivalent, with additional education in hospitality considered advantageous. Previous experience in customer service or hotel front desk operations is preferred. Candidates must possess strong interpersonal and communication skills, the ability to resolve conflicts swiftly, and proficiency with hotel reservation software and basic accounting principles. Flexibility to work different shifts, including evenings, weekends, and holidays, is essential. Physical requirements include the ability to stand for extended periods, use hands frequently for typing and handling guest luggage, and lift items up to 25 pounds as necessary.

Maya Hotels is an equal opportunity employer that values diversity and inclusion, fostering a workplace where all employees can thrive regardless of race, gender, age, or disability status. If you are passionate about hospitality and eager to contribute to a team dedicated to excellence, consider applying for the Front Desk Agent position at Holiday Inn Express Charlotte Airport today.