Part Time Front Desk Agent/ Guest Services Rep

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k Retirement Plan

Paid Time Off

employee perks

Job Description

Hampton Inn Northeast-Fort Jackson, located at 1551 Barbara Dr., Columbia, SC 29223, is part of the prestigious Maya Hotels family. Maya Hotels is a prominent name in the hospitality industry, known for managing a diverse portfolio of respected hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels is dedicated to delivering exceptional guest experiences through a commitment to excellence, quality service, and a welcoming atmosphere that sets it apart in the competitive hospitality sector. With a strong presence and excellent reputation in the market, Maya Hotels continuously strives to foster a supportive work environment for its employees while maintaining high standards for its guests.

We are currently seeking a motivated and customer-focused Part-Time Front Desk Agent/Guest Service Representative to join our team at Hampton Inn Northeast-Fort Jackson. This role serves as the first point of contact for guests, playing a crucial role in creating a positive and lasting impression. As a Front Desk Agent, you will be responsible for greeting guests warmly, managing reservations, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process. The position is perfect for individuals who thrive in fast-paced, dynamic settings and have a passion for hospitality. You will also collaborate effectively with other hotel departments, including housekeeping and maintenance, to guarantee that guest needs and requests are addressed promptly.

The Front Desk Agent position demands excellent communication skills, a keen attention to detail, and the ability to multitask while providing high-quality customer service. Candidates should have a strong sense of professionalism, problem-solving capabilities, and proficiency in managing reservations and cash transactions. The role offers a chance to work with a group of renowned hotel brands, along with career growth opportunities within the Maya Hotels family. This part-time position provides competitive pay and performance-based bonuses, complemented by a range of benefits such as medical, dental, and vision insurance, retirement savings plans with employer contributions, paid time off, and various employee perks including hotel discounts and referral programs.

Joining Maya Hotels means becoming part of a team that prioritizes diversity, inclusion, and equal opportunities. Employees are encouraged to grow professionally while contributing to a positive guest experience in a supportive and friendly environment. If you are passionate about hospitality and eager to advance your career with a reputable company, this Front Desk Agent role at Hampton Inn Northeast-Fort Jackson offers a rewarding and fulfilling opportunity to shine in the hotel industry.

Job Requirements

High school diploma or equivalent
previous experience in customer service, hospitality, or hotel front desk operations preferred
strong interpersonal and verbal communication skills
ability to think quickly and resolve guest issues efficiently
ability to work accurately and efficiently in a fast-paced environment
proficiency in computer systems, hotel reservation software, and basic accounting principles
familiarity with handling payments, processing transactions, and balancing a cash drawer
ability to work various shifts, including evenings, weekends, and holidays
ability to stand for extended periods
frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage
ability lifting items up to 25lbs

Job Qualifications

High school diploma or equivalent
previous experience in customer service, hospitality, or hotel front desk operations preferred
strong interpersonal and verbal communication skills to engage with guests in a professional manner
ability to think quickly and resolve guest issues efficiently
ability to work accurately and efficiently in a fast-paced environment
proficiency in computer systems, hotel reservation software, and basic accounting principles
familiarity with handling payments, processing transactions, and balancing a cash drawer
ability to work various shifts, including evenings, weekends, and holidays

Job Duties

Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
handle guest complaints and resolve issues promptly to ensure guest satisfaction
manage hotel reservations, ensuring accuracy in the booking process
process online and phone reservations, verify guest details, and assign rooms based on preferences
stay informed on room availability, rates, and special promotions to provide accurate information to guests
work closely with housekeeping and other hotel departments to ensure seamless guest experiences
keep the front desk area clean, organized, and stocked with necessary supplies
handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
answer phone calls promptly and professionally, redirecting calls or taking messages as needed
follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
monitor the lobby area to ensure a safe and welcoming environment for guests and employees
respond to emergency situations such as medical incidents or fire alarms by following established procedures
work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
communicate effectively with team members to share information and resolve issues
participate in training programs and meetings to enhance job knowledge and skills